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Customer Work Training (10 cr)

Code: TH00CA88-3005

General information


02.06.2023 - 08.10.2023


01.08.2023 - 31.12.2023

Number of ECTS credits allocated

10 op

Virtual portion

1 op

Mode of delivery

90 % Contact teaching, 10 % Distance learning


Health and Well-being

Teaching languages

  • Finnish


40 - 65

Degree programmes

  • Degree Programme in Social Services


  • Kaija Penttala
  • Liisa Pirinen
  • Laura Närvi
  • Katariina Felixson


  • PSOSTS22
  • 22.11.2023 14:00 - 16:00, Asiakastyön harjoittelu TH00CA88-3005
  • 15.12.2023 09:00 - 11:00, Asiakastyön harjoittelu TH00CA88-3005
  • 15.12.2023 11:00 - 12:00, Asiakastyön harjoittelu TH00CA88-3005


• you familiarise yourself, under guidance, with the work of social services professionals and client work methods
• you recognise the meaning of different life phases and know how to support clients in their everyday lives
• you understand the different phases of the client process and know how to counsel clients in a goal-oriented and ethical way
• you gain experience of working in multi-professional teams
• you know the basic task of your training position
• you are able to follow the principles of social sustainability and evaluate their fulfilment
• you are able to apply theoretical social and education service knowledge to client work and your own actions


• a practical training period in a social and health service, education, youth work or immigrant work unit, for example (in the public, private or third sector)
• dialogical interaction with and counselling clients
• setting your own learning objectives, working on your training assignments and reflecting on your learning
• familiarising yourself with the operating environment of the training unit and placing it within the service system
• reflecting on whether the principles of professional ethics are fulfilled

Evaluation scale



The internships are completed in order: When you have completed Project internship in customer work, you can start Customer work internship.