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Demanding Client Work / First-Line Management Training (10 cr)

Code: TH00CA89-3004

General information


31.12.2023 - 28.02.2024


28.02.2024 - 31.07.2024

Number of ECTS credits allocated

10 op

Virtual portion

1 op

Mode of delivery

90 % Contact teaching, 10 % Distance learning


Health and Well-being

Teaching languages

  • Finnish
  • English


20 - 39

Degree programmes

  • Degree Programme in Social Services


  • Olli Toivonen
  • Päivi Myllymäki


  • 28.02.2024 14:00 - 16:00, Vaativan asiakastyön / lähijohtamisen harjoittelu TH00CA89-3004
  • 15.05.2024 09:30 - 10:30, Vaativan asiakastyön / lähijohtamisen harjoittelu TH00CA89-3004
  • 06.06.2024 12:00 - 14:00, Vaativan asiakastyön / lähijohtamisen harjoittelu TH00CA89-3004


• as a Bachelor of Social Services student, you understand the basic task and meaning of your training position as part of the service system
• you are able to work responsibly and in a client-oriented way in counselling, advice or management roles in social and education services
• you understand the relation between the special needs of a client group and the development of the competence of the work community
• you understand the overall meaning of multi-professional work, and you participate in multi-professional and multi-sectoral collaboration
• you familiarise yourself with work community management and work to promote occupational well-being and safety in your training place
• you are able to apply theoretical knowledge on demanding client work, work community activities and management
• you know how to promote the fulfilment of ethical and sustainability principles and apply them to your own actions


· a practical training period in demanding client work or as a first-line manager in a social and health service, education, youth work or immigrant work unit, for example (in the public, private or third sector)
· setting your own learning objectives, working on your training assignments and reflecting on your learning
· active participation in and familiarising yourself with the client operating environment, services and multi-professional work
· use of various information systems in your work and the documentation of client work

Teaching methods

Individual learning
Group discussions

Student workload

Practical Training plan (Harjoittelusuunnitelma) returned to itslearning latest xx.xx
Practical Training report (Harjoitteluraportti) returned to Sun Harkka latest xx.xx.24
Work hour control and approval in Sun Harkka

Content scheduling

Weeks 16-22
NOTE! Itslearning Basecamp for PSOSS22EN is use for Demanding Client Work / First-Line Management Training

28.2. 14.00-15.30 Training info / Salo
- Training plans (returned to its 4 weeks before training begins) and other documents (criminal record extract)
- Practical training instructions and assignments. Reporting.

15.5. 09.30-10.3 Mid training meeting Online

6.6. 12.30-14.00 Training feedback and reflection / Salo

Evaluation scale


Assessment methods and criteria

Practical training
Assesments (3)
Practical training report


The internships are completed in order: When you have completed Customer work internship, you can start Internship in demanding customer work / immediate management.