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Customer Oriented Service DevelopmentLaajuus (5 cr)

Code: TH00CY66

Credits

5 op

Objective

After completing the course, the student is able to:

· Able to critically and based on evidence to solve and develop the challenges of older people services in a customer-oriented way
· Able to improve the service experience of older people and their relatives
· Able to apply and evaluate service design methods in the development of older people services

Content

· customer-oriented service development
· service design as a development method

Enrollment

02.12.2024 - 27.01.2025

Timing

20.01.2025 - 11.05.2025

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Distance learning

Unit

Master School

Teaching languages
  • Finnish
Seats

10 - 35

Degree programmes
  • Master`s Degree Programme in Social Services and Health Care, Gerontological Expertise
Teachers
  • Anu Vaihekoski
  • Mervi Vuolas
Scheduling groups
  • Avoimen AMK:n kiintiöpaikat. Ilmoittaudu ilman tätä pienryhmää. (Size: 5. Open UAS: 5.)
Groups
  • YGEROK25V
  • OSJOKEK25
    Leadership and development in the field of gerontology
  • YTEKEK25V
Small groups
  • Open UAS quota. Please enroll without selecting this group.

Objective

After completing the course, the student is able to:

· Able to critically and based on evidence to solve and develop the challenges of older people services in a customer-oriented way
· Able to improve the service experience of older people and their relatives
· Able to apply and evaluate service design methods in the development of older people services

Content

· customer-oriented service development
· service design as a development method

Evaluation scale

Hyväksytty/Hylätty