Study Guide

Objective

The student can both orally and in writing:
- describe the content and structure of his/her studies, training and working experience,
- introduce the operations and organization of a company and tell about different types of company forms as well as types of duties within a company,
- compile a professional job application and act in a job interview,
- communicate using right formality, vocabulary and phrases through a purchasing process (from an enquiry to an order, complaints, adjustments),
- analyze and tell about current business news in various Finnish media
- make and maintain contacts by phone, email, face-to-face

Content

Telling about the student’s own education, training and work experience. The student understands and can use appropriate business vocabulary and phrases both orally and in writing when describing the operations of a company, business environment, products and processes.
Making and maintaining contacts, discussing current business news, practising presentation skills. Compiling a job application and CV, acting in a job interview. Documentation used in a purchasing process.

Materials

The course learning material consists of versatile and field-specific materials supporting learning which can be found on the course's itslearning platform. The material will be discussed in more detail during the course.

Teaching methods

Learning methods are based on active learning and application of knowledge by the student, both independently and in groups.

Learning methods include for example problem-based learning, flipped learning, work life-based learning, peer-assessment, self-assessment, reflection and discussion.

Exam schedules

No exams, no re-sits.

International connections

Pedagogical approaches encourage students to actively learn and apply knowledge through a variety of methods and field-specific assignments.

Completion alternatives

No optional ways to complete the course other than completing the given tasks on time and active participation in the required number of lessons.

Student workload

The learning tasks consist of assignments, in-class activities and homework tasks. The assignments are part of the approved completion of the course. The assignments are assessed on the scale 0-5.

Detailed instructions for the assignments will be given during the course.

Content scheduling

Practising the oral and written skills of English with field-specific and varied assignments.
Writing and reading texts, giving a presentation, discussing, practising vocabulary.

The extent of the course is 5 credits, corresponding to 135 hours of student work. The exact lecture dates can be found in the schedule. In addition, the course includes independent work alongside the lectures.

Further information

The teacher can be contacted by email at anniina.vainio@turkuamk.fi.

Evaluation scale

H-5

Assessment methods and criteria

The assessment is based on approved completion of assignments and submission of assignments by the deadline. There are no exceptions to deadlines. If the student completes the course, it is not possible to raise the final grade by redoing one or more assignments (as per degree regulation).

The final grade for the course is based on the assessment scale of 0-5.

The assessment methods include teacher assessment, student's self-assessment and peer-assessment. The assessment criteria are also found on the itslearning platform.

Assessment criteria, fail (0)

The student does not complete the required tasks during the course. The oral and written production and understanding is scarce. The student quits the course.

Assessment criteria, satisfactory (1-2)

The student succeeds satisfactorily in the oral and written production. The student is able to communicate even though the communication is inaccurate at times. The lack and inconsistency of the vocabulary repertoire limits the communication. There are deficiencies in the structures of the language.

Assessment criteria, good (3-4)

The student succeeds well in varied oral and written production situations. The student masters a varied vocabulary repertoire of the field and uses it well but there may be some inaccuracies in the language production. The student demonstrates skills to use structures in a versatile and correct manner but there might appear some mistakes in more demanding structures.

Assessment criteria, excellent (5)

The student demonstrates excellent skills in varied and demanding oral and written production situations. The student knows how to communicate in a context-appropriate manner. The student masters to a versatile and excellent extent the vocabulary of the field and in other contexts as well. The student is able to use multiple structures and shows how to use them in an almost impeccable manner.

Objective

Having completed the course the student is able to
- recognize different groups and stakeholders related to training digital skills
- plan, carry out and assess training related to digital devices or services

Content

- recognizing of and co-operation with stakeholders in planning digital skills training
- familiarity with e-resources
- tutoring of e-resources

Evaluation scale

H-5

Objective

Having completed the course the student is
- is able to describe Finnish library network
- to describe the library and information service profession
- to explain the central terms and concepts of the library environment
- to identify different customer communities
- to manage in customer service situations

Content

Operational environment of Library and Information Service
Basics of customer service in Library and Information Service

Evaluation scale

H-5

Objective

x

Teaching methods

In the course, active and interactive learning is applied, with workshops, exercises, and experiments as key methods. Additionally, individual work on student's own research or development topic, which involves tasks related to the topic, knowledge base, research or development focus, and ethical reporting.

International connections

The course follows Turku University of Applied Sciences' innovation pedagogical strategy, which places the student at the center. The student is an active agent and learner who, through various forms of interaction, enhances their knowledge and understanding of the subject. They learn and demonstrate their learning through various individual and group tasks.

The course aims indirectly at sustainable development, focusing on the production of reliable knowledge.

Content scheduling

- Research and development as a process and as a text report
- Topic and knowledge basis
- Research and operational methods
- Data analysis and interpretation
- Ethical research and development

The study course is implemented in an integrated manner with the Research and development methods course. Register for that course as well!

Evaluation scale

Hyväksytty/Hylätty

Objective

Having completed the course, the student is able to
- tell about the development of the library system
- understand the meaning of the library law in his/her own community
- identify library as part of surrounding organization.
- communicate and promote library’s role in the society.

Content

The development of library operations
Library Law
National governance and evaluation of libraries
Interest groups and networks
Role of library in the society
Library as an institution and its development

Evaluation scale

H-5

Objective

On the course, the student gets to know Turku University of Applied Sciences as an organisation and work community.
- The student gets to know his/her study group and TUAS as a work community.

- The student can tell about Turku University of Applied Sciences as a learning environment.

- The student can tell what is studied and how you study in the field in question.

- The student can tell about issues affecting the ability to study and the related practices

Content

- cooperation skills and working in a team

- Student Union TUO

- getting to know different learning environments and tools premises, SoleOPS, Messi, Optima, WinhaWille, email, course timetables, library

- the special qualities of higher education studies compared to upper secondary/vocational studies: e.g. the importance of planning the use of time, large amount of independent work

- the special qualities of the field of study, the structure of the degree programme, ISP i.e. the individual study plan

- guidance and counselling services, student benefits, health care, insurances

Evaluation scale

H-5

Objective

The student learns to evaluate and develop his/her study skills and professional competence.
Course targets
Higher education study skills
- The student can plan his/her studies and recognise development needs in his/her study skills and time management

- The student can study in different learning environments

- The student can evaluate his/her actions in higher education studies and in developing as an expert

- The student gives feedback through the student barometre questionnaire

ISP
- Based on the curriculum, the student can update his/her individual study plan

Content

Higher education study skills
- Inner entrepreneurship and goal-orientation

- teamwork skills

- keeping to a schedule

- giving and receiving feedback

- Innovation pedagogy

- classroom studies

- online learning environments

- working life oriented learning environments

- broaching a subject and getting help from different guidance actors

- developing into an expert

ISP
- competence paths

- practical training (the important of the practical training place in career planning, applying for a training place, evaluation of the realization)

- working life skills

- strengthening the professional identity

- the significance of career planning

- development discussion

- internationality as a part of the studies

Evaluation scale

H-5

Objective

The student can act in different learning environments and develop his/her professional competence.
Developing working life skills – towards working life
- The student can apply what he/she has learned in a work environment

- The student gives feedback through the student barometre questionnaire

ISP
- The student creates an employment and career plan

Content

Deepening the working life and study skills
- RDI/cooperatives as a part of studies

- Individual study skills

- inner entrepreneurship

- thesis

- working life skills

- development discussion

- competence paths

- practical training

- cooperation with companies

- updating the ISP

- internationalisation (exchange studies, practical training abroad, internationalisation at home)

Evaluation scale

H-5

Objective

Familiarity with children’s and youth literature and collections
Story Time methods
Outreaching children and youth

Content scheduling

Familiarity with children’s and youth literature and collections
Story Time methods
Outreach for children and youth

Evaluation scale

H-5

Objective

Having completed the course the student is able to promote reading
- train and support skills in multiliteracy for various library customer groups
- plan, carry out and evaluate a social and collaborative training session

Content

- multiliteracy skills
- accessibility and simplified language
- promoting reading skills
- guidance skills

Evaluation scale

H-5

Objective

Opiskelija osaa
- tehdä asiakaslähtöisen liiketoimintasuunnitelman
- tehdä liiketoimintasuunnitelmaa tukevan markkinointisuunnitelman
- nimetä ja kuvata yrityksen kärkiasiakkaat ja asiakassegmentit
- määritellä ja kuvata asiakaslähtöisesti suunnitellun tuotteen tai palvelun
- tuottaa yrityksen kohderyhmälle kehitetyn tuotteen markkinointimateriaalia.

Content

- Segmentation
- Marketing plan
- Branding
- Marketing mix

Evaluation scale

H-5

Objective

The student is able to:
- Explain the principles of multicultural customer service
- Collect resident information and library statistics to support customer service
- Evaluate library customer service
- Provide customer-oriented library services

Content

- Principles of multicultural libraries
- Gathering and analyzing statistical data
- Evaluation tools
- Customer orientation in library work

Evaluation scale

H-5

Objective

Having completed the course the student is able to
- describe pedagogical theories
- recognize and use some pedagogical methods
- understand basic presentation skills
- recognize different customer groups in a guidance situation
- plan, implement and evaluate a guidance situation

Content

- pedagogic theories and methods
- presentation skills
- basic guidance skills

Evaluation scale

H-5

Objective

Opintojakson tavoitteena on tukea opiskelijan ammatillista kehittymistä. Opiskelija määrittelee kehittämistavoitteensa harjoittelulle ja arvioi olemassa olevaa osaamistaan kehittämistavoitteiden mukaisesti. Harjoittelun osaamisalueina ovat yritys – ja liiketoimintaympäristö asiakasosaamisineen.
Opintojakson suoritettuaan opiskelija
- osaa määritellä kehittämistavoitteensa harjoittelulle
- osaa raportoida ja arvioida osaamistaan kehittämistavoitteiden mukaisesti
- osaa toimia yritys – ja liiketoimintaympäristöissä asiakaslähtöisesti.

Evaluation scale

Hyväksytty/Hylätty

Objective

Opiskelija perehtyyjohdon laskentatoimeen ja sen tehtäviin. Hänellä on perusvalmiudet tuottaa ja hyödyntää laskentainformaatiota. Opiskelija saavuttaa valmiuden osallistua yrityksen päätöksentekoa tukevien laskentajärjestelmien käyttämiseen ja kehittämiseen.

Content

- Sisäinen/ulkoinen laskentatoimi
- Johdon laskentatoimen perusongelmat ja laskentatoimen systematiikka
- Yrityksen talousprosessin peruskäsitteet
- Katetuottolaskennan perusteet ja hyväksikäyttö
- Yrityksen taloudellisuus ja kannattavuus
- Budjetoinnin perusteet

Evaluation scale

H-5

Objective

Student
- is able to create ideas for events in library
- understands the phases and success factors of event production
- is able to make a realistic plan
- is able to organize an event and work as part of a team
- is able to market an event

Evaluation scale

H-5

Objective

Having completed the course, the student is able to
- make good use of different information retrieval methods
- make good use of different information services
- carry out customer-oriented information retrieval

Evaluation scale

H-5

Objective

Having completed the course the student is able to select and use adequate methors in the development project .

Teaching methods

In the course, active and interactive learning is applied. In lectures workshops, exercises, and experiments are the key methods. Additionally, individual work on student's own research or development topic, which involves tasks related to the topic, knowledge base, research or development focus, and ethical reporting. Moreover, peer evaluation is utilised
.

International connections

The course follows Turku University of Applied Sciences' innovation pedagogical strategy, which places the student at the center. The student is an active agent and learner who, through various forms of interaction, enhances their knowledge and understanding of the subject. They learn and demonstrate their learning through various individual and group tasks.

The course aims indirectly at sustainable development, focusing on the production of reliable knowledge.

Content scheduling

- Research and development as a process and as a text report
- Topic and knowledge basis
- Research and operational methods
- Data analysis and interpretation
- Ethical research and development

The study course is implemented in an integrated manner with the Development task study course.
Register for that course as well!

Evaluation scale

H-5

Objective

After completing the course, the student has developed his/her skills in some of the professional skills areas that are important to him/her, such as:
- Organizational structure, strategic leadership
- Personnel management, supervisor work
- Recognizing and exploiting people's diversity and motivation, rewarding
- Team, employee or work community skills, emotional intelligence
- Meeting, negotiating and sales skills
- HR functions such as recruitment, orientation, development, work safety or collaboration in the workplace

Content

The student creates his/her own personal study plan at the beginning of the course, and demonstrates his/her skills through a variety of reports, essays, presentations, or on-the-job tasks, topic related materials or deliverables, such as introductory materials, teaching materials, and more. In addition, contact days include facts-type lectures on some topics.

Evaluation scale

H-5

Objective

After completing the study unit the student is able to
- analyze professional texts in his/her own field and utilize the knowledge in new situations
- acquire and apply sources of information to produce a logical and matter-of-fact style written and oral presentation
- utilize different language planning guides to support own communication
- recognize different types of turns to speak and modes of argumentation
- assess own communication skills
- develop his/her communication based on received feedback and give constructive feedback
- evaluate his/her communication skills in the context of his/her future expertise
- recognize the stylistic aspects of organizational communication
- identify the principles of internal and external communication of organisations

Content

1. Individual communication
- analysis, interpretation and writing of professional texts in the student’s field
- matter-of-fact style texts and good command of standard language
- argumentation and oral communication situations in work life
- creation and visualization of an oral presentation
- assessment of own communication skills
- giving and receiving feedback
-  
2. Organizational communication
- interest group communication
- internal and external communication

Evaluation scale

H-5

Evaluation scale

H-5

Objective

x

Evaluation scale

H-5

Objective

Having completed the course, the student is able to
- tell about the development of the library system
- understand the meaning of the library law in his/her own community
- identify library as part of surrounding organization.
- communicate and promote library’s role in the society.

Content

The development of library operations
Library Law
National governance and evaluation of libraries
Interest groups and networks
Role of library in the society
Library as an institution and its development

Evaluation scale

H-5

Objective

The student can both orally and in writing:
- describe the content and structure of his/her studies, training and working experience,
- introduce the operations and organization of a company and tell about different types of company forms as well as types of duties within a company,
- compile a professional job application and act in a job interview,
- communicate using right formality, vocabulary and phrases through a purchasing process (from an enquiry to an order, complaints, adjustments),
- analyze and tell about current business news in various Finnish media
- make and maintain contacts by phone, email, face-to-face

Content

Telling about the student’s own education, training and work experience. The student understands and can use appropriate business vocabulary and phrases both orally and in writing when describing the operations of a company, business environment, products and processes.
Making and maintaining contacts, discussing current business news, practising presentation skills. Compiling a job application and CV, acting in a job interview. Documentation used in a purchasing process.

Materials

The course learning material consists of versatile and field-specific materials supporting learning which can be found on the course's itslearning platform. The material will be discussed in more detail during the course.

Teaching methods

Learning methods are based on active learning and application of knowledge by the student, both independently and in groups.

Learning methods include for example problem-based learning, flipped learning, work life-based learning, peer-assessment, self-assessment, reflection and discussion.

Exam schedules

No exams, no re-sits.

International connections

Pedagogical approaches encourage students to actively learn and apply knowledge through a variety of methods and field-specific assignments.

Completion alternatives

No optional ways to complete the course other than completing the given tasks on time and active participation in the required number of lessons.

Student workload

The learning tasks consist of assignments, in-class activities and homework tasks. The assignments are part of the approved completion of the course. The assignments are assessed on the scale 0-5.

Detailed instructions for the assignments will be given during the course.

Content scheduling

Practising the oral and written skills of English with field-specific and varied assignments.
Writing and reading texts, giving a presentation, discussing, practising vocabulary.

The extent of the course is 5 credits, corresponding to 135 hours of student work. The exact lecture dates can be found in the schedule. In addition, the course includes independent work alongside the lectures.

Further information

The teacher can be contacted by email at anniina.vainio@turkuamk.fi.

Evaluation scale

H-5

Assessment methods and criteria

The assessment is based on approved completion of assignments and submission of assignments by the deadline. There are no exceptions to deadlines. If the student completes the course, it is not possible to raise the final grade by redoing one or more assignments (as per degree regulation).

The final grade for the course is based on the assessment scale of 0-5.

The assessment methods include teacher assessment, student's self-assessment and peer-assessment. The assessment criteria are also found on the itslearning platform.

Assessment criteria, fail (0)

The student does not complete the required tasks during the course. The oral and written production and understanding is scarce. The student quits the course.

Assessment criteria, satisfactory (1-2)

The student succeeds satisfactorily in the oral and written production. The student is able to communicate even though the communication is inaccurate at times. The lack and inconsistency of the vocabulary repertoire limits the communication. There are deficiencies in the structures of the language.

Assessment criteria, good (3-4)

The student succeeds well in varied oral and written production situations. The student masters a varied vocabulary repertoire of the field and uses it well but there may be some inaccuracies in the language production. The student demonstrates skills to use structures in a versatile and correct manner but there might appear some mistakes in more demanding structures.

Assessment criteria, excellent (5)

The student demonstrates excellent skills in varied and demanding oral and written production situations. The student knows how to communicate in a context-appropriate manner. The student masters to a versatile and excellent extent the vocabulary of the field and in other contexts as well. The student is able to use multiple structures and shows how to use them in an almost impeccable manner.

Objective

Having completed the course the student is able to
- recognize different groups and stakeholders related to training digital skills
- plan, carry out and assess training related to digital devices or services

Content

- recognizing of and co-operation with stakeholders in planning digital skills training
- familiarity with e-resources
- tutoring of e-resources

Evaluation scale

H-5

Objective

Having completed the course the student is able to promote reading
- train and support skills in multiliteracy for various library customer groups
- plan, carry out and evaluate a social and collaborative training session

Content

- multiliteracy skills
- accessibility and simplified language
- promoting reading skills
- guidance skills

Evaluation scale

H-5

Objective

Opiskelija perehtyyjohdon laskentatoimeen ja sen tehtäviin. Hänellä on perusvalmiudet tuottaa ja hyödyntää laskentainformaatiota. Opiskelija saavuttaa valmiuden osallistua yrityksen päätöksentekoa tukevien laskentajärjestelmien käyttämiseen ja kehittämiseen.

Content

- Sisäinen/ulkoinen laskentatoimi
- Johdon laskentatoimen perusongelmat ja laskentatoimen systematiikka
- Yrityksen talousprosessin peruskäsitteet
- Katetuottolaskennan perusteet ja hyväksikäyttö
- Yrityksen taloudellisuus ja kannattavuus
- Budjetoinnin perusteet

Evaluation scale

H-5

Objective

Opintojakson tavoitteena on tukea opiskelijan ammatillista kehittymistä. Opiskelija määrittelee kehittämistavoitteensa harjoittelulle ja arvioi olemassa olevaa osaamistaan kehittämistavoitteiden mukaisesti. Harjoittelun osaamisalueina ovat yritys – ja liiketoimintaympäristö asiakasosaamisineen.
Opintojakson suoritettuaan opiskelija
- osaa määritellä kehittämistavoitteensa harjoittelulle
- osaa raportoida ja arvioida osaamistaan kehittämistavoitteiden mukaisesti
- osaa toimia yritys – ja liiketoimintaympäristöissä asiakaslähtöisesti.

Evaluation scale

Hyväksytty/Hylätty

Objective

After completing the study unit the student is able to
- analyze professional texts in his/her own field and utilize the knowledge in new situations
- acquire and apply sources of information to produce a logical and matter-of-fact style written and oral presentation
- utilize different language planning guides to support own communication
- recognize different types of turns to speak and modes of argumentation
- assess own communication skills
- develop his/her communication based on received feedback and give constructive feedback
- evaluate his/her communication skills in the context of his/her future expertise
- recognize the stylistic aspects of organizational communication
- identify the principles of internal and external communication of organisations

Content

1. Individual communication
- analysis, interpretation and writing of professional texts in the student’s field
- matter-of-fact style texts and good command of standard language
- argumentation and oral communication situations in work life
- creation and visualization of an oral presentation
- assessment of own communication skills
- giving and receiving feedback
-  
2. Organizational communication
- interest group communication
- internal and external communication

Evaluation scale

H-5

Objective

Having completed the course the student is
- is able to describe Finnish library network
- to describe the library and information service profession
- to explain the central terms and concepts of the library environment
- to identify different customer communities
- to manage in customer service situations

Content

Operational environment of Library and Information Service
Basics of customer service in Library and Information Service

Evaluation scale

H-5

Objective

Having completed the course, the student is able to
- make good use of different information retrieval methods
- make good use of different information services
- carry out customer-oriented information retrieval

Evaluation scale

H-5

Objective

Having completed the course the student is able to select and use adequate methors in the development project .

Teaching methods

In the course, active and interactive learning is applied. In lectures workshops, exercises, and experiments are the key methods. Additionally, individual work on student's own research or development topic, which involves tasks related to the topic, knowledge base, research or development focus, and ethical reporting. Moreover, peer evaluation is utilised
.

International connections

The course follows Turku University of Applied Sciences' innovation pedagogical strategy, which places the student at the center. The student is an active agent and learner who, through various forms of interaction, enhances their knowledge and understanding of the subject. They learn and demonstrate their learning through various individual and group tasks.

The course aims indirectly at sustainable development, focusing on the production of reliable knowledge.

Content scheduling

- Research and development as a process and as a text report
- Topic and knowledge basis
- Research and operational methods
- Data analysis and interpretation
- Ethical research and development

The study course is implemented in an integrated manner with the Development task study course.
Register for that course as well!

Evaluation scale

H-5

Objective

x

Teaching methods

In the course, active and interactive learning is applied, with workshops, exercises, and experiments as key methods. Additionally, individual work on student's own research or development topic, which involves tasks related to the topic, knowledge base, research or development focus, and ethical reporting.

International connections

The course follows Turku University of Applied Sciences' innovation pedagogical strategy, which places the student at the center. The student is an active agent and learner who, through various forms of interaction, enhances their knowledge and understanding of the subject. They learn and demonstrate their learning through various individual and group tasks.

The course aims indirectly at sustainable development, focusing on the production of reliable knowledge.

Content scheduling

- Research and development as a process and as a text report
- Topic and knowledge basis
- Research and operational methods
- Data analysis and interpretation
- Ethical research and development

The study course is implemented in an integrated manner with the Research and development methods course. Register for that course as well!

Evaluation scale

Hyväksytty/Hylätty

Objective

After completing the course, the student has developed his/her skills in some of the professional skills areas that are important to him/her, such as:
- Organizational structure, strategic leadership
- Personnel management, supervisor work
- Recognizing and exploiting people's diversity and motivation, rewarding
- Team, employee or work community skills, emotional intelligence
- Meeting, negotiating and sales skills
- HR functions such as recruitment, orientation, development, work safety or collaboration in the workplace

Content

The student creates his/her own personal study plan at the beginning of the course, and demonstrates his/her skills through a variety of reports, essays, presentations, or on-the-job tasks, topic related materials or deliverables, such as introductory materials, teaching materials, and more. In addition, contact days include facts-type lectures on some topics.

Evaluation scale

H-5

Objective

Having completed the course the student is able to
- describe pedagogical theories
- recognize and use some pedagogical methods
- understand basic presentation skills
- recognize different customer groups in a guidance situation
- plan, implement and evaluate a guidance situation

Content

- pedagogic theories and methods
- presentation skills
- basic guidance skills

Evaluation scale

H-5

Objective

Student
- is able to create ideas for events in library
- understands the phases and success factors of event production
- is able to make a realistic plan
- is able to organize an event and work as part of a team
- is able to market an event

Evaluation scale

H-5

Evaluation scale

H-5

Objective

The student can act in different learning environments and develop his/her professional competence.
Developing working life skills – towards working life
- The student can apply what he/she has learned in a work environment

- The student gives feedback through the student barometre questionnaire

ISP
- The student creates an employment and career plan

Content

Deepening the working life and study skills
- RDI/cooperatives as a part of studies

- Individual study skills

- inner entrepreneurship

- thesis

- working life skills

- development discussion

- competence paths

- practical training

- cooperation with companies

- updating the ISP

- internationalisation (exchange studies, practical training abroad, internationalisation at home)

Evaluation scale

H-5

Objective

The student learns to evaluate and develop his/her study skills and professional competence.
Course targets
Higher education study skills
- The student can plan his/her studies and recognise development needs in his/her study skills and time management

- The student can study in different learning environments

- The student can evaluate his/her actions in higher education studies and in developing as an expert

- The student gives feedback through the student barometre questionnaire

ISP
- Based on the curriculum, the student can update his/her individual study plan

Content

Higher education study skills
- Inner entrepreneurship and goal-orientation

- teamwork skills

- keeping to a schedule

- giving and receiving feedback

- Innovation pedagogy

- classroom studies

- online learning environments

- working life oriented learning environments

- broaching a subject and getting help from different guidance actors

- developing into an expert

ISP
- competence paths

- practical training (the important of the practical training place in career planning, applying for a training place, evaluation of the realization)

- working life skills

- strengthening the professional identity

- the significance of career planning

- development discussion

- internationality as a part of the studies

Evaluation scale

H-5

Objective

The student is able to:
- Explain the principles of multicultural customer service
- Collect resident information and library statistics to support customer service
- Evaluate library customer service
- Provide customer-oriented library services

Content

- Principles of multicultural libraries
- Gathering and analyzing statistical data
- Evaluation tools
- Customer orientation in library work

Evaluation scale

H-5

Objective

On the course, the student gets to know Turku University of Applied Sciences as an organisation and work community.
- The student gets to know his/her study group and TUAS as a work community.

- The student can tell about Turku University of Applied Sciences as a learning environment.

- The student can tell what is studied and how you study in the field in question.

- The student can tell about issues affecting the ability to study and the related practices

Content

- cooperation skills and working in a team

- Student Union TUO

- getting to know different learning environments and tools premises, SoleOPS, Messi, Optima, WinhaWille, email, course timetables, library

- the special qualities of higher education studies compared to upper secondary/vocational studies: e.g. the importance of planning the use of time, large amount of independent work

- the special qualities of the field of study, the structure of the degree programme, ISP i.e. the individual study plan

- guidance and counselling services, student benefits, health care, insurances

Evaluation scale

H-5

Objective

Opiskelija osaa
- tehdä asiakaslähtöisen liiketoimintasuunnitelman
- tehdä liiketoimintasuunnitelmaa tukevan markkinointisuunnitelman
- nimetä ja kuvata yrityksen kärkiasiakkaat ja asiakassegmentit
- määritellä ja kuvata asiakaslähtöisesti suunnitellun tuotteen tai palvelun
- tuottaa yrityksen kohderyhmälle kehitetyn tuotteen markkinointimateriaalia.

Content

- Segmentation
- Marketing plan
- Branding
- Marketing mix

Evaluation scale

H-5

Objective

x

Evaluation scale

H-5

Objective

Familiarity with children’s and youth literature and collections
Story Time methods
Outreaching children and youth

Content scheduling

Familiarity with children’s and youth literature and collections
Story Time methods
Outreach for children and youth

Evaluation scale

H-5