Leadership skills and Customer ServiceLaajuus (3 cr)

Objective

The student can:contrast leadership and managementassess leadership effectivenessdefine the qualities of a good leaderidentify his/her own leadership skills and how to develop themmanage him-/herself and own worktake responsibility for a teamact in a constructive manner within a work communityact in customer service

Content

managerial and subordinate competenceworkmotivationwell-being of a work communitychange in organizationshuman resource managementcustomer service