Nurse's appointments as part of the health and social services operating environment (3cr)

Objective

Objectives
- knows the role of the patient's appointments as part of the health and social services system and customer-oriented service packages

Content

Content
o Health and social services
- environment regulations, laws, boundary conditions
- customers
- service systems: special care/basic health care/ social services, multi-functionality; customer care services
- patient and client organisations
- electronic environments; electronic patient records, e-services and ODAs

o Reception activities as part of a service package (assessment of the need for care, treatment of illness and support for self-care)
- independent activities in accordance with a pre-agreed division of duties
- wide-ranging job descriptions vs. competence requirements; nursing expertise and responsibilities