Strategic Service Design Approach (5cr)

Objective

After completing the course, the student is able to: - analyse changing situations and utilise design thinking for the challenges of society - implement service design as a strategic tool for sustainable change processes in businesses and society - work in an initiative and proactive way for the change -involve organisations to adopt sustainable practices

Content

- Adapting design thinking in complex development needs of the changing society in a sustainable way - Policies for sustainable development - Life-centered design - Analysing operations, and planning and developing strategies for an organisation to deal with changing situations - Service design project - adapting theory to a real working life project with a commissioner

Qualifications

Competence objectives for Service Design Thinking course (5 ects) and Service Design Methods and Tools course (5 ects) and Service Design and Future Challenges course ( ects) or corresponding competences obtained.