Service Guidance (5 cr)
Code: TH00BP32-3003
General information
Enrollment
02.12.2021 - 28.01.2022
Timing
11.01.2022 - 08.03.2022
Number of ECTS credits allocated
5 op
Virtual portion
3 op
RDI portion
1 op
Mode of delivery
40 % Contact teaching, 60 % Distance learning
Unit
Health and Well-being
Teaching languages
- Finnish
Seats
0 - 50
Degree programmes
- Master of Management and Leadership in Health Care
Teachers
- Hille Halonen
- Ilkka Uusitalo
Scheduling groups
- Pienryhmä 1 (Size: 5. Open UAS: 5.)
Groups
-
YTEKEK22
Small groups
- Pienryhmä 1
Objective
After completing the course, the student is able to:
· Plan, implement and assess customer-driven service guidance independently and responsibly in cooperation with other participants
Content
· Service guidance as an approach in customer work
· Effectiveness of service
· Ethics of customer guidanc
Evaluation scale
H-5