Service Guidance (5 cr)
Code: TH00BP32-3004
General information
Enrollment
02.07.2022 - 11.09.2022
Timing
29.09.2022 - 31.12.2022
Number of ECTS credits allocated
5 op
Virtual portion
2 op
RDI portion
2 op
Mode of delivery
60 % Contact teaching, 40 % Distance learning
Unit
Health and Well-being
Campus
Kupittaa Campus
Teaching languages
- Finnish
Seats
15 - 30
Degree programmes
- Master of Management and Leadership in Health Care
Teachers
- Ilkka Uusitalo
- Anssi Lähde
Scheduling groups
- Vain avoimen AMK:n opiskelijoille (Size: 5. Open UAS: 5.)
Groups
-
YTEKES22V
Small groups
- For Open UAS students only
Objective
After completing the course, the student is able to:
· Plan, implement and assess customer-driven service guidance independently and responsibly in cooperation with other participants
Content
· Service guidance as an approach in customer work
· Effectiveness of service
· Ethics of customer guidanc
Evaluation scale
H-5