Prevention of Aggressive Behaviour and Facing an Aggressive Person in Emergency Care and Nursing (2 cr)
Code: TH00BV95-3002
General information
Enrollment
02.07.2022 - 30.09.2022
Timing
01.08.2022 - 31.12.2022
Number of ECTS credits allocated
2 op
Mode of delivery
Contact teaching
Unit
Health and Well-being
Teaching languages
- Finnish
Degree programmes
- Degree Programme in Emergency Care
Teachers
- Pekka Toikka
Groups
-
PENHOK21
Objective
Objectives
• To understand the reasons leading to aggressive and violent behaviour and take them into account in threatening situations
• Have the resources to deal with aggressive or violent customers
• Is aware ofthe rights and obligations of the parties in threatening situations
Content
Contents
• Non-verbal and verbal communication that prevents aggression and provocation of violence
• Facing aggressive and violent patients in emergency care and nursing
• Instructing the patient to seek appropriate care and minimal use of enforcement
• Motivational interview and mini intervention
Evaluation scale
Hyväksytty/Hylätty