Introduction to Library Profession (5 cr)
Code: KH00BR43-3004
General information
Enrollment
01.06.2023 - 22.08.2023
Timing
01.08.2023 - 30.11.2023
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Engineering and Business
Campus
Lemminkäisenkatu
Teaching languages
- Finnish
Degree programmes
- Degree Programme in Library and Information Services
Teachers
- Kati Haanpää
Groups
-
MKITIS23
- 22.08.2023 13:00 - 16:00, Johdatus kirjastoammattilaisuuteen KH00BR43-3004
- 21.09.2023 13:00 - 16:00, Johdatus kirjastoammattilaisuuteen KH00BR43-3004
- 05.10.2023 09:15 - 12:00, Johdatus kirjastoammattilaisuuteen KH00BR43-3004
- 27.10.2023 09:15 - 12:00, Johdatus kirjastoammattilaisuuteen KH00BR43-3004
Objective
Having completed the course the student is
- is able to describe Finnish library network
- to describe the library and information service profession
- to explain the central terms and concepts of the library environment
- to identify different customer communities
- to manage in customer service situations
Content
Operational environment of Library and Information Service
Basics of customer service in Library and Information Service
Evaluation scale
H-5