Service Provision (5 cr)
Code: TH00BP31-3005
General information
Enrollment
16.06.2023 - 28.08.2023
Timing
01.08.2023 - 31.12.2023
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Health and Well-being
Teaching languages
- Finnish
Seats
10 - 35
Degree programmes
- Master of Management and Leadership in Health Care
Teachers
- Anne Rouhelo
- Anssi Lähde
Groups
-
YTEKEK23
- 21.08.2023 10:45 - 15:30, Palvelujen tuottaminen TH00BP31-3005: Tila tarvitaan 40 henkilöä
- 03.10.2023 09:00 - 11:30, Palvelujen tuottaminen TH00BP31-3005: Tarvitaan tila 40 henkilöä
- 20.11.2023 09:00 - 15:30, Palvelujen tuottaminen TH00BP31-3005: Tarvitaan tila 40 henkilöä
Objective
After completing the course, the student is able to:
· Plan, implement and assess customer-driven service design and service provision independently and responsibly in cooperation with other participants
Content
Service system and governing legislation
· Service productisation and service concepts
· Service design and customer involvement
· Ethics of service provision
Evaluation scale
H-5