Service Guidance (5 cr)
Code: TH00BP32-3006
General information
Enrollment
16.06.2023 - 14.09.2023
Timing
01.08.2023 - 31.12.2023
Number of ECTS credits allocated
5 op
Virtual portion
5 op
RDI portion
2 op
Mode of delivery
Distance learning
Unit
Health and Well-being
Teaching languages
- Finnish
Seats
15 - 30
Degree programmes
- Master of Management and Leadership in Health Care
Teachers
- Heli Vaartio-Rajalin
- Anssi Lähde
Groups
-
YTEKES23V
- 13.09.2023 10:00 - 11:30, Palveluohjaus TH00BP32-3006
- 24.10.2023 09:00 - 15:30, Palveluohjaus TH00BP32-3006
- 14.11.2023 09:00 - 11:00, Palveluohjaus TH00BP32-3006
- 04.12.2023 09:00 - 11:30, Palveluohjaus TH00BP32-3006
Objective
After completing the course, the student is able to:
· Plan, implement and assess customer-driven service guidance independently and responsibly in cooperation with other participants
Content
· Service guidance as an approach in customer work
· Effectiveness of service
· Ethics of customer guidanc
Evaluation scale
H-5