Service Design (5 cr)
Code: KH00CE21-3002
General information
Enrollment
01.12.2023 - 11.01.2024
Timing
11.01.2024 - 07.03.2024
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Engineering and Business
Campus
Kupittaa Campus
Teaching languages
- Finnish
Degree programmes
- Degree Programme in Business
Teachers
- Janne Granfors
Groups
-
PLIITS22MARPLIITS22MAR
- 11.01.2024 12:00 - 15:00, Service Design KH00CE21-3002
- 18.01.2024 12:00 - 15:00, Service Design KH00CE21-3002
- 25.01.2024 10:00 - 13:00, Service Design KH00CE21-3002
- 01.02.2024 12:00 - 15:00, Service Design KH00CE21-3002
- 01.02.2024 12:30 - 15:00, Service Design KH00CE21-3002
- 08.02.2024 10:00 - 13:00, Service Design KH00CE21-3002
- 15.02.2024 10:00 - 13:00, Service Design KH00CE21-3002
- 07.03.2024 10:00 - 13:00, Service Design KH00CE21-3002
Objective
After completing the course the student is able to
- explain the principles of user-centric service design
- describe the process of service design
- use the methods of service design
- carry out a service design project
Content
- Principles and processes of service design
- Methods of service design
- User-centric service planning
Evaluation scale
H-5