Demanding Client Work / First-Line Management Training (10 cr)

Evaluation scale

Hyväksytty/Hylätty

Content scheduling

NOTE! Itslearning Basecamp for PSOSS23EN is use for Demanding Client work training

This Training is scheduled in Spring 2026, weeks 16-22

Students attending Demanding Client Work Training in 2025:
Meetings as in Client Work Training!

Objective

• as a Bachelor of Social Services student, you understand the basic task and meaning of your training position as part of the service system
• you are able to work responsibly and in a client-oriented way in counselling, advice or management roles in social and education services
• you understand the relation between the special needs of a client group and the development of the competence of the work community
• you understand the overall meaning of multi-professional work, and you participate in multi-professional and multi-sectoral collaboration
• you familiarise yourself with work community management and work to promote occupational well-being and safety in your training place
• you are able to apply theoretical knowledge on demanding client work, work community activities and management
• you know how to promote the fulfilment of ethical and sustainability principles and apply them to your own actions

Content

· a practical training period in demanding client work or as a first-line manager in a social and health service, education, youth work or immigrant work unit, for example (in the public, private or third sector)
· setting your own learning objectives, working on your training assignments and reflecting on your learning
· active participation in and familiarising yourself with the client operating environment, services and multi-professional work
· use of various information systems in your work and the documentation of client work

Materials

Training instructions in Messi

Teaching methods

Individual learning
Group discussions

International connections

Individual learning
Group discussions

Student workload

Assignments and reporting 1 ETCS
Learning in training place (workhours) 9 ETCS

Assessment criteria, approved/failed

Approved report:
- Student understands understand the basic task and meaning of your training position as part of the service system
- Student can work responsibly and in a client-oriented way in counselling, advice or management roles in social and education services
- Student is able to present the client group theoretically and understands the special needs of a client group and the development of the competence of the work community
- Student understands the meaning of multi-professional work in training placement and can explain the benefits of multi-professional work.
- Student is able to locate factors of well-being and workplace safety, and is familiarises with management in workplace.
- Student is able to apply theoretical knowledge on demanding client work, work community activities and management
- Student promotes the fulfilment of ethical and sustainability principles and apply them to your own actions

Qualifications

The internships are completed in order: When you have completed Client work internship, you can start Internship in demanding client work / immediate management.