Demanding Client Work / First-Line Management Training (10cr)

Evaluation scale

Hyväksytty/Hylätty

Content scheduling

NOTE! Itslearning Basecamp for PSOSS23EN is use for Demanding Client work training

This Training is scheduled in Spring 2026, weeks 16-22


Meetings:
Training info 5.2. klo 12.30-14.30 / Salo IoT
Mid Term Meeting 5.5. klo 14-16 / Online, Zoom
Training reflection 2.6. klo 14.15-16.00 / Salo IoT

Objective

• as a Bachelor of Social Services student, you understand the basic task and meaning of your training position as part of the service system
• you are able to work responsibly and in a client-oriented way in counselling, advice or management roles in social and education services
• you understand the relation between the special needs of a client group and the development of the competence of the work community
• you understand the overall meaning of multi-professional work, and you participate in multi-professional and multi-sectoral collaboration
• you familiarise yourself with work community management and work to promote occupational well-being and safety in your training place
• you are able to apply theoretical knowledge on demanding client work, work community activities and management
• you know how to promote the fulfilment of ethical and sustainability principles and apply them to your own actions

Content

· a practical training period in demanding client work or as a first-line manager in a social and health service, education, youth work or immigrant work unit, for example (in the public, private or third sector)
· setting your own learning objectives, working on your training assignments and reflecting on your learning
· active participation in and familiarising yourself with the client operating environment, services and multi-professional work
· use of various information systems in your work and the documentation of client work

Materials

Training instructions in Messi

Teaching methods

Individual learning
Group discussions

Exam schedules

Learning assignments / exam in itslearning. All need to be completed successfully by the given date.

Pedagogic approaches and sustainable development

Individual learning
Group discussions

Student workload

Assignments and reporting 1 ETCS
Learning in training place (workhours) 9 ETCS

Assessment criteria, approved/failed

Approved report:
- Student understands understand the basic task and meaning of your training position as part of the service system
- Student can work responsibly and in a client-oriented way in counselling, advice or management roles in social and education services
- Student is able to present the client group theoretically and understands the special needs of a client group and the development of the competence of the work community
- Student understands the meaning of multi-professional work in training placement and can explain the benefits of multi-professional work.
- Student is able to locate factors of well-being and workplace safety, and is familiarises with management in workplace.
- Student is able to apply theoretical knowledge on demanding client work, work community activities and management
- Student promotes the fulfilment of ethical and sustainability principles and apply them to your own actions

Evaluation methods and criteria

Practical training report Approved/Fail
Work hours confirmed in Sun Harkka
Evaluations in Sun Harkka Approved

Qualifications

The internships are completed in order: When you have completed Client work internship, you can start Internship in demanding client work / immediate management.