Co-design (5 cr)

Evaluation scale

H-5

Content scheduling

Preassignment Contact day 13.2 Worshop plan Project plan Contact day 6.3 Portfolio (group work) Learning diray

Objective

After completing the course, the student is able to: - lead a service design project and involve different stakeholders in order to create opportunities for service development - deepen hers/his insights in co-design in order to facilitate and manage service design processes - work in different communicative and interactive situations in multidisciplinary teams

Content

- Analysing an organisation’s services with a commissioner to find out areas in need of development (e.g. stakeholder map, customer journey map, service blueprint, business model canvas, value proposition canvas) - Co-design with staff members and other stakeholders - Workshop facilitating methods and tools - Leading groups - Different types of personalities, ways of working - SCARF-model - Service Design Project - adapting theory to a real working life project with a commissioner.

Location and time

13.2.2025 from 8.30 to 16.15 at TUAS EduCIty 1089 6.3.2025 from 8,30 to 16.15 at TUAS EduCity 1089

Materials

Stickdorn, M., Hormess, M. E., Lawrence, A., & Schneider, J. (2018). This Is Service Design Doing: Applying Service Design Thinking in the Real World. O'Reilly Media. Oher material in Itlearning

Teaching methods

* Lectures * Project work * Self-learning and essay writing

Employer connections

Project from industry or from RDI

Exam schedules

Week 11. Multiple choice exam open whole week

Completion alternatives

Previous projects in codesign

Student workload

Weeks 2-12 2025

Qualifications

Competency objectives for Service Design Methods and Tools -course or corresponding competences obtained.