Quality Management (5 cr)

Evaluation scale

H-5

Content scheduling

-the principles and value of quality management systems
-the main quality management standards (ISO 9001:2015)
-the main principles of quality management in practical
-principles of Lean
-implementation of Lean management

After completing the course, the student can
-Define the principles and value of Quality Management Systems
-Apply the main quality management standard in her/his own business area
-Establish the main principles of quality management in practical
-Understand the value of quality management to improve processes and cost effectiveness of a company
-Apply quality management to facilitate a positive company culture and teamwork

There are four contact days:
3.2 8:00 – 12:00 Online
3.3. 8:00 – 12:00 Online
31.3. 8:00 – 12:00 Online
21.4 8:00 – 12:00 Online

Objective

After completing the course, the student can
-define the principles and value of Quality Management Systems
-apply the main standards in her/his own business area
-establish the main principles of quality management in practical
-understand the value of quality management to improve processes and cost-effectiveness of a company
-apply quality management to facilitate a positive company culture and teamwork

Content

-Quality Management and ISO standards
-Lean, Lean (six) Sigma, Agile
-Customer-centric approach, Lean leadership, Lean culture, Continuous improvement

Materials

Material is provided in ItsLearning platform.

e-book:
Sarah E. Burke and Rachel T. Silvestrini. The Certified Quality Engineer Handbook. ASQ Quality Press
Milwaukee, Wisconsin 2017

ISO standards (SFS online)

Teaching methods

-On-line videos and lectures
-Independent exercises, quizzes
-Group assignments
-Individual assignments

Exam schedules

Grading is based on assignments.

Pedagogic approaches and sustainable development

-Team-based learning in student groups and presentations (substance and communication skills)
-Individual assignments
-Independent working and information retrieval from reference material
-Visitors´lectures (real cases and examples from industry)

Completion alternatives

-

Student workload

Contact days and lectures: 16 hours = 4 x 4 hours (Online working)
There are four contact days:
3.2 8:00 – 12:00 Online
3.3. 8:00 – 12:00 Online
31.3. 8:00 – 12:00 Online
21.4 8:00 – 12:00 Online


Independent working (individually and in groups): approx. 119 h

Evaluation methods and criteria

The grade will be consist of three assignments (Individual and group assignments)

Assessment of teacher, peer review and self- assessment are included.

Grading is F-5 (average of three assignments)

Failed (0)

Learning assignments have not been returned.

Assessment criteria, satisfactory (1-2)

The learning assignments have been completed according the instructions, but the content is limited in scope.

Assessment criteria, good (3-4)

The assignments have been completed in accordance with the instructions and the returned documents are good in content and scope. The source material has been utilized in the preparation of learning tasks.

Assessment criteria, excellent (5)

The learning assignments are excellent in quality and scope. They show a deep familiarity with the source materials as well as the ability to apply the learning things in an appropriate way.
The student has been actively looking for information, new solutions and perspectives.