Service Guidance (5 cr)
Code: TH00BP32-3002
General information
- Enrollment
- 02.12.2020 - 13.01.2021
- Registration for the implementation has ended.
- Timing
- 01.01.2021 - 31.07.2021
- Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 5 cr
- Mode of delivery
- Contact learning
- Unit
- Health and Well-being
- Teaching languages
- Finnish
- Degree programmes
- Master of Management and Leadership in Health Care
- Teachers
- Hille Halonen
- Anssi Lähde
- Course
- TH00BP32
No reservations found for realization TH00BP32-3002!
Evaluation scale
H-5
Objective
After completing the course, the student is able to:
· Plan, implement and assess customer-driven service guidance independently and responsibly in cooperation with other participants
Content
· Service guidance as an approach in customer work
· Effectiveness of service
· Ethics of customer guidanc