Leadership skills and Customer Service (3cr)
Code: 5011136-3001
General information
- Enrollment
- 04.08.2018 - 02.09.2018
- Registration for the implementation has ended.
- Timing
- 03.09.2018 - 31.12.2018
- Implementation has ended.
- Number of ECTS credits allocated
- 3 cr
- Local portion
- 3 cr
- Mode of delivery
- Contact learning
- Unit
- Engineering and Business
- Teaching languages
- Finnish
- Seats
- 10 - 40
- Degree programmes
- Degree Programme in Automotive and Transportation Engineering
Unfortunately, no reservations were found for the realization Leadership skills and Customer Service 5011136-3001. It's possible that the reservations have not yet been published or that the realization is intended to be completed independently.
Evaluation scale
H-5
Objective
The student creates an overall picture of the managerial tasks and is able to take responsibility for a team. She/he can act in a constructive manner within a work community and in customer service.
Content
managerial and subordinate competenceworkmotivationwell-being of a work communitychange in organizationscustomer service