Sales and Customer Service (5 cr)
Code: KH00CB17-3002
General information
Enrollment
02.12.2022 - 20.01.2023
Timing
01.01.2023 - 25.05.2023
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Engineering and Business
Campus
Kupittaa Campus
Teaching languages
- Finnish
Degree programmes
- Degree Programme in Professional Sales
Teachers
- Babi Lyrintzis
- Babi Lyrintzis
- Marjo Kumpula
Groups
-
PMYYFS22Finacial Services
Objective
Having completed the course, the student is able to:
apply customer oriented thinking in sales processes
develop profitable customer relationships
use customer-oriented practices in service
Content
Customer oriented thinking
The significance of sales to the success of a firm
Sales Process
The customer´s buying behavior
Customer experience
Customer service
Evaluation scale
H-5