Customer-centric marketing (5 cr)

realization.id

30209

realization.code

MS00CJ96-3002

realization.startDate

11.04.2323

realization.endDate

30.09.2323

realization.enrollmentStart

01.01.2323

realization.enrollmentEnd

04.04.2323

realization.currentStatus

PUBLISHED

Teaching language

fi

realization.name

Customer-centric marketing

Content

- customer-centric marketing as a success factor
- customer-centricity in marketing models
- sustainable customer-centric marketing
- digital customer-centric marketing
- planning and evaluating customer-centric marketing.

Objective

After completing the course, the student can
- acknowledge the principles of modern customer-centric marketing
- evaluate critically models of marketing and their applicability of them in the marketing of the decade 2020
- apply the principles of customer-centric marketing for an organization
- draft a customer-centric marketing plan and assess its effectiveness.

Evaluation methods and criteria

Pre-assignments: approved/failed.
Middle-assignments: approved/failed.
Final assignment: 100 % (peer evaluation 50 %).

All the assignments must be accepted.

Completion alternatives

-

Evaluation scale

H-5

Student workload

Pre-assignments (12 h)
Pre-questionnaire (DL 9.4.2023).
Pre-reading (DL 9.4.2023). Hänti, S. (2021). Asiakkaista ansaintaan. Asiakaskeskeinen liiketoimintamalli. AlmaTalent. Pages 5 - 140, familiarize yourself especially well with the figure 17 and the texts that are opening the figure in the focal chapter.

Middle-assignment (14 h)
Familiarize yourself with two different theoretical marketing models and analyse them critically according to the customer-centric marketing views (DL 25.4.2023). Detailed instructions are given on the first contact day on 11.4.2023.

Final assignment (ca 95 h)
Create a customer-centric marketing development plan (can be executed as an individual task, with a pair, or as group work) (DL 15.8.2023) and the presentation 22.8.2023. Acting as a peer evaluator for another student's/student team's plan (DL 27.8.2023). Detailed instructions are given on 9.5.2023.

Contact days 14 h.

Total ca 135 h

Teaching methods

Literature, applying theoretical models, reflection, report.

Materials

Hänti, S. (2021). Asiakkaista ansaintaan – asiakaskeskeinen liiketoimintamalli.
Lillberg, P. & Mattila, R. (2020). Kestävä markkinointi.
Hyötyläinen, M. (2021) Markkinoinnin uusi sielu.
Lahtinen, N., Pulkka, K., Karjaluoto, H., Mero, J. & Mäkelä, T. (2022). Digimarkkinointi.
Muut materiaalit ilmoitetaan myöhemmin.

realization.grade0Description

The assignments are not returned by the given deadlines. The assignments are done at a very general level and do not follow the given instructions. Some plagiarism can be recognized.

realization.grade1Description

All the assignments are returned by the given deadlines. The returned assignments show that the contents of the course are managed only at a surface level. The references used are scarce and not marked according to APA-system, there are some mistakes/misunderstandings, and/or the contents are incoherent/the layout is unfinished.

realization.grade3Description

All the assignments are returned by the given deadlines. The returned assignment show that the contents of the course are well managed as well as applied. The returned assignments are carefully done, the instructions are obeyed, the references are marked mainly according to APA-system, and there are almost any mistakes/misunderstandings, and the contents form quite coherent paper with quite a fine layout.

realization.grade5Description

All the assignments are returned by the given deadlines. The returned assignments show that the contents of the course are managed and applied excellently. The returned assignments are very carefully done, and all the instructions are obeyed, there are no mistakes/misunderstandings. The views and arguments for the development ideas are well presented and criticality, as well as inquiring approach, is visible.

International connections

Innovation pedagogy is applied at individual level, at group level as well as at network level.

Content scheduling

This implementation is offered only as a course of Open Turku UAS. Degree programme students or path students cannot enroll this course.

After completing the course, the student can
- acknowledge the principles of modern customer-centric marketing
- evaluate critically models of marketing and their applicability of them in the marketing of the decade 2020
- apply the principles of customer-centric marketing for an organization
- draft a customer-centric marketing plan and assess its effectiveness.

The contents of the course:
- customer-centric marketing as a success factor
- customer-centricity in marketing models
- sustainable customer-centric marketing
- digital customer-centric marketing
- planning and evaluating customer-centric marketing.

There are two pre-assignments: 1) a questionnaire to which one must respond on ItseLearning platform by 26.3.2023 and 2) a pre-reading that must be executed before the first contact day.

The common contact days for all students:
11.4.2023 at 17:00-20:00 (3 h) at campus
25.4.2023 at 17-19 (2 h) online
2.5.2023 at 17-20 at campus
9.5.2023 at 17-19 (2 h) online
22.8.2023 at 17-20 (3 h) the presentations at campus
29.8.2023 at 17-18 (1 h) feedback session online

Otherwise, the course consists of learning tasks which aim to develop the skills needed in working life through experimenting and sharing knowledge and competence.

realization.isTypeOther

boolean

realization.isTypeOpen

boolean

realization.composite

boolean

Number of ECTS credits allocated

5

realization.minCredits

5

realization.maxCredits

5

Teacher in charge

Sirpa Hänti

courseUnit.toTranslate

boolean

courseUnit.languageValidated

boolean

courseUnit.toContentValidation

boolean

courseUnit.contentValidated

boolean

courseUnit.learningUnitId

21987

courseUnit.type

COURSE_UNIT

courseUnit.state

ACTIVE

courseUnit.levelId

21987

courseUnit.learningUnitGroupCode

21987

courseUnit.educationPay

boolean

courseUnit.minOptionalityCredits

5

courseUnit.maxOptionalityCredits

5

courseUnit.modifiedBy

22628

courseUnit.organization

peppi

courseUnit.thesisBelongs

boolean