Study Guide

Objective

After studying the course, the student will be able to
- start a quality system project
- understand the connection between the company's quality system and strategy
- apply different quality system requirements
- can produce documented information to support own work (for example, agenda for management review, internal audit plan, writing instructions)
- know what quality system certification means, how to achieve one

Content

Content of the course:
- stages of the quality system project
- implementation of GAP analysis
- quality policy and objectives, indicators

Materials

Tuominen, K., Lahti, S., & Malmberg, L. (2021). Tehoa ja laatua tuotteiden ja tuotantojärjestelmän kehittämiseen: Mikä erottaa menestyjät keskinkertaisista? (Uusittu painos.). Oy Benchmarking Ltd.

on other materials provided by lecturer.

Additional materials:
Lecklin, O. 2002. Laatu yrityksen menestystekijänä. Helsinki: Talentum Media Oy.
Lecklin, O. & Laine, R. 2009. Laadunkehittäjän työkalupakki. Innovatiivisen johtamisjärjestelmän rakentaminen. Helsinki: Talentum Media Oy.
Silén, T., 2001. Laatu, brandi ja kilpalukyky. Porvoo: WSOY.

Teaching methods

participation to lectures
independent studywork
case studies
group work
other lecture assignments

Exam schedules

N/A

International connections

problem solving
case studies
innovation pedagogy

Completion alternatives

None.

Student workload

The student's workload is 133 hours in total, of which 10 hours are lectures and 123 hours are independent work, both individually and in groups.

Orientation assignments before the lectures 43 h
Group assignment: quality system project plan 40 h
Individual assignment: learning diary 40 h

The workload is indicative and indicative of the average workload required to achieve the learning objectives of the course and the grade 3/5. Depending on the student's previous knowledge and experience, the workload may be less or more. The competence acquired in the course will be assessed through assignments and other deliverables, not through the number of hours worked.

The course will take place in the autumn semester 2023 and will have five contact teaching sessions online.

7.11 (16-18)
14.11(16-18)
21.11(16-18)
28.11 (16-18)
5.12 (16-18)

Content scheduling

After completing the course, the student will be able to
- launch a quality management system project
- understand the link between a company's quality system and its strategy
- apply the various quality management system requirements in a way that is appropriate to their own environment
- be able to produce documented information to support their own work (e.g. management review agenda, internal audit plan, writing guidelines)
- knows what quality system certification means and how to obtain it
- knows what change control means in context of quality management system

Course content:
- stages of a quality system project
- How to conduct a GAP analysis
- quality policy, quality objectives, performance indicators

Further information

ItsLearning

Evaluation scale

H-5

Assessment methods and criteria

Preliminary assignments: accepted/completed.
Individual assignment: on a scale of 0-5,
Group assignment: on a scale of 0-5.
The grade will be the average of the individual and group assignments. The assessment will be based on the results of the individual and group assignments and on the competences reflected in the reporting.
Returning assignments after the specified return date (late) may result in a lower grade for the assignment.

Assessment criteria, fail (0)

Student have not returned all the assignments and have not attended the face-to-face course or completed the substitute assignments successfully. The returned assignments are too vague and/or do not cover the main part of what is requested in the assignment.

Assessment criteria, satisfactory (1-2)

Attendance at the contact days and successful completion of all assignments (the student will request a substitute assignment for the absence).
Based on the assignment answers, the student will identify the key concepts and methods of quality management systems and change management, and will be able to apply them to a limited extent in the description. No knowledge of academic practices.

Assessment criteria, good (3-4)

Attendance at the contact days and successful completion of all assignments (the student will apply for a substitute assignment in case of absence).
Based on the assignment answers, the student will have a good command of the concepts and methods of quality management systems and change management, and will be able to apply them correctly in the description and development of quality management systems. Knowledge of academic practices is good, although there may be systematic minor errors.

Assessment criteria, excellent (5)

Attendance at the contact days and successful completion of all assignments (the student will apply for a substitute assignment in case of absence).
Based on the assignment answers, the student will have a thorough understanding of quality management systems as part of the company's strategy and as a guarantee of customer satisfaction, as well as a command of the methods for measuring and developing QMS processes and quality. A grade of 5 requires good performance in both individual and group tasks. Excellent knowledge of academic practices.