Building and Maintaining Quality Management System and Change Control (5 cr)

Evaluation scale

H-5

Content scheduling

After completing the course, the student will be able to
- launch a quality management system project
- understand the link between a company's quality system and its strategy
- apply the various quality management system requirements in a way that is appropriate to their own environment
- be able to produce documented information to support their own work (e.g. management review agenda, internal audit plan, writing guidelines)
- knows what quality system certification means and how to obtain it
- knows what change control means in context of quality management system

Course content:
- stages of a quality system project
- How to conduct a GAP analysis
- quality policy, quality objectives, performance indicators

Objective

After studying the course, the student will be able to
- start a quality system project
- understand the connection between the company's quality system and strategy
- apply different quality system requirements
- can produce documented information to support own work (for example, agenda for management review, internal audit plan, writing instructions)
- know what quality system certification means, how to achieve one

Content

Content of the course:
- stages of the quality system project
- implementation of GAP analysis
- quality policy and objectives, indicators

Materials

Tuominen, K., Lahti, S., & Malmberg, L. (2021). Tehoa ja laatua tuotteiden ja tuotantojärjestelmän kehittämiseen: Mikä erottaa menestyjät keskinkertaisista? (Uusittu painos.). Oy Benchmarking Ltd.

on other materials provided by lecturer.

Additional materials:
Lecklin, O. 2002. Laatu yrityksen menestystekijänä. Helsinki: Talentum Media Oy.
Lecklin, O. & Laine, R. 2009. Laadunkehittäjän työkalupakki. Innovatiivisen johtamisjärjestelmän rakentaminen. Helsinki: Talentum Media Oy.
Silén, T., 2001. Laatu, brandi ja kilpalukyky. Porvoo: WSOY.

Teaching methods

participation to lectures
independent studywork
case studies
group work
other lecture assignments

Exam schedules

N/A

International connections

problem solving
case studies
innovation pedagogy

Completion alternatives

None.

Student workload

The student's workload is 133 hours in total, of which 10 hours are lectures and 123 hours are independent work, both individually and in groups.

Orientation assignments before the lectures 43 h
Group assignment: quality system project plan 40 h
Individual assignment: learning diary 40 h

The workload is indicative and indicative of the average workload required to achieve the learning objectives of the course and the grade 3/5. Depending on the student's previous knowledge and experience, the workload may be less or more. The competence acquired in the course will be assessed through assignments and other deliverables, not through the number of hours worked.

The course will take place in the autumn semester 2023 and will have five contact teaching sessions online.

7.11 (16-18)
14.11(16-18)
21.11(16-18)
28.11 (16-18)
5.12 (16-18)

Further information

ItsLearning