Service Provision (5 cr)
Code: TH00BP31-3006
General information
Enrollment
01.12.2023 - 14.01.2024
Timing
18.01.2024 - 11.04.2024
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Master School
Campus
Location-independent
Teaching languages
- Finnish
Degree programmes
- Master of Management and Leadership in Health Care
Teachers
- Anu Vaihekoski
- Marjo Vähäkangas
Scheduling groups
- Avoimen AMK:n kiintiöpaikat. Ilmoittaudu ilman tätä pienryhmää. (Size: 5. Open UAS: 5.)
Groups
-
YTEKES23V
Small groups
- Open UAS quota. Please enroll without selecting this group.
- 18.01.2024 08:30 - 11:45, Palvelujen tuottaminen TH00BP31-3006
- 14.02.2024 09:00 - 11:30, Palvelujen tuottaminen TH00BP31-3006
- 15.02.2024 09:00 - 11:30, Palvelujen tuottaminen TH00BP31-3006
- 11.04.2024 09:00 - 15:00, Palvelujen tuottaminen TH00BP31-3006
Objective
After completing the course, the student is able to:
· Plan, implement and assess customer-driven service design and service provision independently and responsibly in cooperation with other participants
Content
Service system and governing legislation
· Service productisation and service concepts
· Service design and customer involvement
· Ethics of service provision
Evaluation scale
H-5