Service Provision (5 cr)
Code: TH00BP31-3007
General information
Enrollment
01.06.2024 - 22.08.2024
Timing
22.08.2024 - 04.12.2024
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Master School
Campus
Kupittaa Campus
Teaching languages
- Finnish
Seats
10 - 35
Degree programmes
- Master of Management and Leadership in Health Care
Teachers
- Anu Vaihekoski
- Marjo Vähäkangas
Groups
-
YTEKEK24
- 22.08.2024 10:30 - 15:00, Palvelujen tuottaminen TH00BP31-3007 (35 hlöä)
- 12.09.2024 09:00 - 11:30, Palvelujen tuottaminen TH00BP31-3007
- 03.10.2024 09:00 - 11:30, Palvelujen tuottaminen TH00BP31-3007
- 20.11.2024 09:00 - 14:00, Palvelujen tuottaminen TH00BP31-3007 (35 hlöä)
Objective
After completing the course, the student is able to:
· Plan, implement and assess customer-driven service design and service provision independently and responsibly in cooperation with other participants
Content
Service system and governing legislation
· Service productisation and service concepts
· Service design and customer involvement
· Ethics of service provision
Evaluation scale
H-5