Service Guidance (5 cr)
Code: TH00BP32-3008
General information
Enrollment
01.07.2024 - 18.09.2024
Timing
18.09.2024 - 08.12.2024
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Master School
Teaching languages
- Finnish
Seats
10 - 25
Degree programmes
- Master of Management and Leadership in Health Care
Teachers
- Heli Vaartio-Rajalin
- Marjo Vähäkangas
Groups
-
YTEKES24V
- 18.09.2024 09:00 - 11:30, Palveluohjaus TH00BP32-3008
- 25.09.2024 10:00 - 15:00, Palveluohjaus TH00BP32-3008
- 14.11.2024 09:00 - 11:30, Palveluohjaus TH00BP32-3008
- 04.12.2024 08:30 - 11:30, Palveluohjaus TH00BP32-3008
Objective
After completing the course, the student is able to:
· Plan, implement and assess customer-driven service guidance independently and responsibly in cooperation with other participants
Content
· Service guidance as an approach in customer work
· Effectiveness of service
· Ethics of customer guidanc
Evaluation scale
H-5