Service Counselling and Recording of Client Data (5cr)

Evaluation scale

H-5

Content scheduling

Thursday 15.1.2026 9.30-11.30. Orientation (compulsory attendance). 12.30-16.00 Independent work in groups (weekly task 1). SK, ET

Thursday 22.1.2026 8-16.00. Weekly task 1: Independent work in groups.

Thursday 29.1.2026 9.30 -11.30 Presentation of weekly task 1 (group A, compulsory attendance). 12.30-14.30 Presentation of weekly task 1 (group B, compulsory attendance). SK, ET

Thursday 5.2.2026 8.00-16.00 Weekly task 2: Independent work in groups.

Thursday 12.2.2026 9.30 -11.30 Presentation of weekly task 2 (group A, compulsory attendance). 12.30-14.30 Presentation of weekly task 2 (group B, compulsory attendance). SK, ET

Thursday 19.2.2026 8-16.00. Independent studying.

Thursday 26.2.2026 8-16.00 Weekly task 3: Independent work in groups.

Thursday 5.3.2026 9.30-12.00 Presentation of weekly task 3 = simulation training (group A, compulsory attendance). 13-15.30. Presentation of weekly task 3 = simulation training (group B, compulsory attendance). SK, ET

Thursday 12.3.2026 8.15-9.00 ONLINE -you can do it at home. SK, ET

Objective

• you understand the process of client relationships and are familiar with the phases of the client process
• you are familiar with the process and different models of service counselling
• you know how to assess clients’ need for services and, based on this assessment, plan clients’ service paths and guide them to services
• you are familiar with the objectives of social rehabilitation
• you know the basic concepts and responsibilities of recording client data and know how to record your work with clients

Content

• assessment of clients’ work ability and functional capacity
• the service duties of social welfare
• the rehabilitation service system
• formal recording of client data in social welfare and the governing legislation
• information security and the governing legislation

Materials

Online material, to be found on the Itslearning when the course begins.

Teaching methods

Individual work
Group work
Assignment and simulation.

Exam schedules

Exam 12.3.2026 8.15-9.00 Exam (ONLINE, YOU CAN DO IT AT HOME)
1. retake 21.5.2026 8.15-9.00
2. retake 11.6.2026 8.15-9.00

Pedagogic approaches and sustainable development

Flipped learning. In flipped pedagogy, in class discussions and group work presentations deepen and ensure learning that has been prepared through independent study and small group work. Therefore, attendance is mandatory.

Simulation pedagogy.

Completion alternatives

-

Student workload

Detailed information will be on Itslearning platform when the course begins.

Evaluation methods and criteria

Weekly assignments (pass/fail; compulsory attendance), simulation training and exam 3 ECTS (grade 1-5/fail).
Learning assignment 2 ECT. Return dates are: 12.3.26 or 21.5.26.

Failed (0)

The student
- doesn´t understand the process of client work and the phases of it
- has deficiencies in needs assessment, service planning and counselling skills
- is not familiar with the goals of social rehabilitation
- knows service counselling and the process of it only superficially
- does not comprehend rehabilitation service system properly
- is not familiar with different kinds of individual service, care and rehabilitation plans
- does not comprehend basics of recording client data and confidentiality of it.

Assessment criteria, satisfactory (1-2)

Student
- doesn´t understand the process of client work and the phases of it
- has deficiencies in needs assessment, service planning and counselling skills
- is not familiar with the goals of social rehabilitation
- knows service counselling and the process of it only superficially
- does not comprehend rehabilitation service system properly
- does not comprehend basics of recording client data and confidentiality of it
- is not familiar with different kinds of individual service, care and rehabilitation plans.

Assessment criteria, good (3-4)

Th student
- understand the process of client work and the phases of it
- has good skills in needs assessment, service planning and counselling
- is familiar with the goals of social rehabilitation
- knows service counselling and the process of it
- comprehends rehabilitation service system
- is familiar with different kinds of individual service, care and rehabilitation plans
- knows basics of recording client data and confidentiality of it.

Assessment criteria, excellent (5)

The student
- understands the process of client work and the phases of it
- has advanced skills in needs assessment, service planning and counselling
- know the goals and methods of social rehabilitation
- knows service counselling and the process of it
- comprehends rehabilitation service system and its complexity
- knows different kinds of individual service, care and rehabilitation plans
- masters and can apply basics of recording client data and confidentiality of it.

Further information

E-mail with the teachers.