User-orientation in Service Development (5cr)
Code: 2051186-1003
General information
- Timing
- 01.01.2017 - 31.07.2017
- Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 1 cr
- Virtual portion
- 4 cr
- RDI portion
- 5 cr
- Mode of delivery
- Blended learning
- Unit
- Engineering and Business
- Teaching languages
- English
- Seats
- 4 - 30
- Degree programmes
- Master of Business Administration, Leadership and Service Design
- Teachers
- Ulla Seppälä-Kaven
- Päivi Katajamäki
- Course
- 2051186
Unfortunately, no reservations were found for the realization User-orientation in Service Development 2051186-1003. It's possible that the reservations have not yet been published or that the realization is intended to be completed independently.
Evaluation scale
H-5
Objective
* deepens hers/his insight in service design methods and processes from customers/users point of view
* is able to gain, analyse and utilise customer/user information in service design
* is capable of creative problem solving in complex service design processes
* is able to start and perform customer-focused and cost-effective service design development projects
Content
Content:
- different methods for understanding the customers needs, experience and behaviour