Service Design (5cr)

Objective

• you understand the principles, terminology and process of service design
• you know how to use service design tools in different phases of the process
• you are able to design, develop and innovate services with the help of service design
• you know how to collect information about clients’ needs and analyse client insight in service design
• you understand the principles of user- and client-based development
• you know how to use visualisation in the service design process

Content

• the principles, methods and tools of service design
• visualisation of information
• implementing a service design process as a course assignment