Study Guide

Objective

• you understand the principles, terminology and process of service design
• you know how to use service design tools in different phases of the process
• you are able to design, develop and innovate services with the help of service design
• you know how to collect information about clients’ needs and analyse client insight in service design
• you understand the principles of user- and client-based development
• you know how to use visualisation in the service design process

Content

• the principles, methods and tools of service design
• visualisation of information
• implementing a service design process as a course assignment

Teaching methods

Independent work in itslearning.
Independent fact-finding and applied learning assignment.

International connections

Independent study alone or togethet with a pair.

Student workload

5 credit = 135 working hours.

Content scheduling

1.9.2023 - 30.11.2023
- Update schedule 21.11.2023: It is possible to submit the tasks (a, b,c and d) during this year (returns until the end of the year 31.12.2023).

You can study alone or together with a pair.
You can study in English or in Finnish.

It is worth starting to study (independent study) the course at the very beginning of September.
Instructions and study method can be found on the learning platform (Itslearnig).

Parts of the course:
1.9 - 30.9.2023
A. The principles, terminology and process of service design - Material and tasks. 1 credit point
B. Data collection about customers’ needs and customer analysis in service design 1 credit point

1.10 - 30.11.2023
C. A plan of implementing (developing) a service design process 1 credit point
D. Service design tasks and data visualization 2 credit points

Evaluation scale

H-5