Managing Customers and Service DesignLaajuus (5 cr)
Code: KH00BT03
Credits
5 op
Objective
Having completed the course, the student is able to:
• apply customer oriented thinking in sales processes
• develop profitable customer relationships
• explain the principles of user-centric service design
• describe the process of service design
• use the methods of service design
Content
• Managing customers
• Customer experience
• Process and methods of service design
Enrollment
01.12.2023 - 22.01.2024
Timing
15.01.2024 - 18.03.2024
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Engineering and Business
Campus
Kupittaa Campus
Teaching languages
- Finnish
Seats
0 - 40
Teachers
- Saara Tikkanen
- Janne Granfors
Groups
-
PMMWES22
Objective
Having completed the course, the student is able to:
• apply customer oriented thinking in sales processes
• develop profitable customer relationships
• explain the principles of user-centric service design
• describe the process of service design
• use the methods of service design
Content
• Managing customers
• Customer experience
• Process and methods of service design
Evaluation scale
H-5
Enrollment
01.12.2022 - 20.01.2023
Timing
09.01.2023 - 17.03.2023
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Campus
Lemminkäisenkatu
Teaching languages
- Finnish
Seats
15 - 35
Teachers
- Saara Tikkanen
- Janne Granfors
Groups
-
PMMWES21
Objective
Having completed the course, the student is able to:
• apply customer oriented thinking in sales processes
• develop profitable customer relationships
• explain the principles of user-centric service design
• describe the process of service design
• use the methods of service design
Content
• Managing customers
• Customer experience
• Process and methods of service design
Evaluation scale
H-5