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Customer ServiceLaajuus (2 cr)

Code: TE00BQ51

Credits

2 op

Objective

customer service
custumer behavior
customer experience

Content

customer service
custumer behavior
customer experience

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Enrollment

02.12.2023 - 12.01.2024

Timing

01.01.2024 - 24.05.2024

Number of ECTS credits allocated

2 op

Mode of delivery

Contact teaching

Unit

Engineering and Business

Campus

Kupittaa Campus

Teaching languages
  • Finnish
Degree programmes
  • Degree Programme in Automotive and Transportation Engineering
Teachers
  • Heidi Kurvinen
Groups
  • PAUTOS23A
    PAUTOS23A

Objective

customer service
custumer behavior
customer experience

Content

customer service
custumer behavior
customer experience

Evaluation scale

H-5

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Enrollment

02.12.2023 - 12.01.2024

Timing

01.01.2024 - 24.05.2024

Number of ECTS credits allocated

2 op

Mode of delivery

Contact teaching

Unit

Engineering and Business

Campus

Kupittaa Campus

Teaching languages
  • Finnish
Degree programmes
  • Degree Programme in Automotive and Transportation Engineering
Teachers
  • Heidi Kurvinen
Groups
  • PAUTOS23B
    PAUTOS23B

Objective

customer service
custumer behavior
customer experience

Content

customer service
custumer behavior
customer experience

Evaluation scale

H-5

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Enrollment

02.12.2022 - 20.01.2023

Timing

01.01.2023 - 31.05.2023

Number of ECTS credits allocated

2 op

Mode of delivery

Contact teaching

Unit

Engineering and Business

Campus

Kupittaa Campus

Teaching languages
  • Finnish
Teachers
  • Heidi Kurvinen
Groups
  • PAUTOS22A
    PAUTOS22A

Objective

customer service
custumer behavior
customer experience

Content

customer service
custumer behavior
customer experience

Evaluation scale

H-5

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Enrollment

02.12.2022 - 20.01.2023

Timing

01.01.2023 - 31.05.2023

Number of ECTS credits allocated

2 op

Mode of delivery

Contact teaching

Unit

Engineering and Business

Campus

Kupittaa Campus

Teaching languages
  • Finnish
Teachers
  • Heidi Kurvinen
Groups
  • PAUTOS22B

Objective

customer service
custumer behavior
customer experience

Content

customer service
custumer behavior
customer experience

Evaluation scale

H-5

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Enrollment

02.12.2021 - 28.01.2022

Timing

01.01.2022 - 26.05.2022

Number of ECTS credits allocated

2 op

Mode of delivery

Contact teaching

Unit

Engineering and Business

Campus

Kupittaa Campus

Teaching languages
  • Finnish
Teachers
  • Annika Karppelin
Groups
  • PAUTOS21A
    PAUTOS21A

Objective

customer service
custumer behavior
customer experience

Content

customer service
custumer behavior
customer experience

Evaluation scale

H-5

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Enrollment

02.12.2021 - 28.01.2022

Timing

01.01.2022 - 21.05.2022

Number of ECTS credits allocated

2 op

Mode of delivery

Contact teaching

Unit

Engineering and Business

Campus

Kupittaa Campus

Teaching languages
  • Finnish
Teachers
  • Annika Karppelin
Groups
  • PAUTOS21B
    PAUTOS21B

Objective

customer service
custumer behavior
customer experience

Content

customer service
custumer behavior
customer experience

Evaluation scale

H-5