Customer Oriented Service Development (5 cr)
Code: TH00BQ10-3005
General information
Enrollment
02.12.2024 - 27.01.2025
Timing
20.01.2025 - 11.05.2025
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Master School
Teaching languages
- Finnish
Seats
10 - 35
Degree programmes
- Master`s Degree Programme in Social Services and Health Care, Gerontological Expertise
Teachers
- Anu Vaihekoski
- Mervi Vuolas
Groups
-
YGEROK24V
- 27.01.2025 11:00 - 15:00, Asiakaslähtöisten palvelujen kehittäminen TH00BQ10-3005
- 10.02.2025 09:00 - 15:00, Asiakaslähtöisten palvelujen kehittäminen TH00BQ10-3005
- 03.03.2025 09:00 - 15:00, Asiakaslähtöisten palvelujen kehittäminen TH00BQ10-3005
- 31.03.2025 09:00 - 15:00, Asiakaslähtöisten palvelujen kehittäminen TH00BQ10-3005
- 14.04.2025 09:00 - 12:00, Asiakaslähtöisten palvelujen kehittäminen TH00BQ10-3005
Objective
After completing the course, the student is able to:
· Able to critically and based on evidence to solve and develop the challenges of older people services in a customer-oriented way
· To manage customer-oriented service management
· Able to improve the service experience of older people and their relatives
· Able to apply and evaluate service design methods in the development of older people services
Content
· customer-oriented service development
· service management
· service design as a development method
Evaluation scale
Hyväksytty/Hylätty