Service GuidanceLaajuus (5 cr)
Code: TH00BP32
Credits
5 op
Objective
After completing the course, the student is able to:
· Plan, implement and assess customer-driven service guidance independently and responsibly in cooperation with other participants
Content
· Service guidance as an approach in customer work
· Effectiveness of service
· Ethics of customer guidanc
Enrollment
12.06.2024 - 18.09.2024
Timing
18.09.2024 - 08.12.2024
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Master School
Teaching languages
- Finnish
Seats
10 - 25
Degree programmes
- Master of Management and Leadership in Health Care
Teachers
- Heli Vaartio-Rajalin
- Marjo Vähäkangas
Scheduling groups
- Avoimen AMK:n kiintiöpaikat. Ilmoittaudu ilman tätä pienryhmää. (Size: 3. Open UAS: 3.)
Groups
-
YTEKES24V
Small groups
- Open UAS quota. Please enroll without selecting this group.
Objective
After completing the course, the student is able to:
· Plan, implement and assess customer-driven service guidance independently and responsibly in cooperation with other participants
Content
· Service guidance as an approach in customer work
· Effectiveness of service
· Ethics of customer guidanc
Evaluation scale
H-5
Enrollment
11.12.2023 - 21.01.2024
Timing
23.01.2024 - 24.04.2024
Number of ECTS credits allocated
5 op
Virtual portion
2 op
Mode of delivery
60 % Contact teaching, 40 % Distance learning
Unit
Master School
Teaching languages
- Finnish
Seats
10 - 35
Degree programmes
- Master of Management and Leadership in Health Care
Teachers
- Heli Vaartio-Rajalin
- Marjo Vähäkangas
Scheduling groups
- Avoimen AMK:n kiintiöpaikat. Ilmoittaudu ilman tätä pienryhmää. (Size: 5. Open UAS: 5.)
Groups
-
YTEKEK24
Small groups
- Open UAS quota. Please enroll without selecting this group.
Objective
After completing the course, the student is able to:
· Plan, implement and assess customer-driven service guidance independently and responsibly in cooperation with other participants
Content
· Service guidance as an approach in customer work
· Effectiveness of service
· Ethics of customer guidanc
Evaluation scale
H-5
Enrollment
16.06.2023 - 14.09.2023
Timing
01.08.2023 - 31.12.2023
Number of ECTS credits allocated
5 op
Virtual portion
5 op
RDI portion
2 op
Mode of delivery
Distance learning
Unit
Health and Well-being
Teaching languages
- Finnish
Seats
15 - 30
Degree programmes
- Master of Management and Leadership in Health Care
Teachers
- Heli Vaartio-Rajalin
- Anssi Lähde
Groups
-
YTEKES23V
Objective
After completing the course, the student is able to:
· Plan, implement and assess customer-driven service guidance independently and responsibly in cooperation with other participants
Content
· Service guidance as an approach in customer work
· Effectiveness of service
· Ethics of customer guidanc
Evaluation scale
H-5
Enrollment
02.12.2022 - 28.02.2023
Timing
01.01.2023 - 31.07.2023
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Health and Well-being
Teaching languages
- Finnish
Degree programmes
- Master of Management and Leadership in Health Care
Teachers
- Hille Halonen
- Ilkka Uusitalo
Groups
-
YTEKEK23
Objective
After completing the course, the student is able to:
· Plan, implement and assess customer-driven service guidance independently and responsibly in cooperation with other participants
Content
· Service guidance as an approach in customer work
· Effectiveness of service
· Ethics of customer guidanc
Evaluation scale
H-5
Enrollment
02.07.2022 - 11.09.2022
Timing
29.09.2022 - 31.12.2022
Number of ECTS credits allocated
5 op
Virtual portion
2 op
RDI portion
2 op
Mode of delivery
60 % Contact teaching, 40 % Distance learning
Unit
Health and Well-being
Campus
Kupittaa Campus
Teaching languages
- Finnish
Seats
15 - 30
Degree programmes
- Master of Management and Leadership in Health Care
Teachers
- Ilkka Uusitalo
- Anssi Lähde
Scheduling groups
- Vain avoimen AMK:n opiskelijoille (Size: 5. Open UAS: 5.)
Groups
-
YTEKES22V
Small groups
- For Open UAS students only
Objective
After completing the course, the student is able to:
· Plan, implement and assess customer-driven service guidance independently and responsibly in cooperation with other participants
Content
· Service guidance as an approach in customer work
· Effectiveness of service
· Ethics of customer guidanc
Evaluation scale
H-5
Enrollment
02.12.2021 - 28.01.2022
Timing
11.01.2022 - 08.03.2022
Number of ECTS credits allocated
5 op
Virtual portion
3 op
RDI portion
1 op
Mode of delivery
40 % Contact teaching, 60 % Distance learning
Unit
Health and Well-being
Teaching languages
- Finnish
Seats
0 - 50
Degree programmes
- Master of Management and Leadership in Health Care
Teachers
- Hille Halonen
- Ilkka Uusitalo
Scheduling groups
- Pienryhmä 1 (Size: 5. Open UAS: 5.)
Groups
-
YTEKEK22
Small groups
- Pienryhmä 1
Objective
After completing the course, the student is able to:
· Plan, implement and assess customer-driven service guidance independently and responsibly in cooperation with other participants
Content
· Service guidance as an approach in customer work
· Effectiveness of service
· Ethics of customer guidanc
Evaluation scale
H-5