Service Guidance (5 cr)
Code: TH00BP32-3007
General information
Enrollment
11.12.2023 - 21.01.2024
Timing
23.01.2024 - 24.04.2024
Number of ECTS credits allocated
5 op
Virtual portion
2 op
Mode of delivery
60 % Contact teaching, 40 % Distance learning
Unit
Master School
Teaching languages
- Finnish
Seats
10 - 35
Degree programmes
- Master of Management and Leadership in Health Care
Teachers
- Heli Vaartio-Rajalin
- Marjo Vähäkangas
Scheduling groups
- Avoimen AMK:n kiintiöpaikat. Ilmoittaudu ilman tätä pienryhmää. (Size: 5. Open UAS: 5.)
Groups
-
YTEKEK24
Small groups
- Open UAS quota. Please enroll without selecting this group.
- 23.01.2024 10:00 - 11:30, Palveluohjaus TH00BP32-3007
- 07.02.2024 09:00 - 14:00, Palveluohjaus TH00BP32-3007 (45-50 hlöä EDU tai ICT)
- 06.03.2024 09:00 - 11:30, Palveluohjaus TH00BP32-3007
- 27.03.2024 12:30 - 15:00, Palveluohjaus TH00BP32-3007
- 24.04.2024 12:30 - 15:00, Palveluohjaus TH00BP32-3007 (45-50 hlöä, EDU tai ICT)
Objective
After completing the course, the student is able to:
· Plan, implement and assess customer-driven service guidance independently and responsibly in cooperation with other participants
Content
· Service guidance as an approach in customer work
· Effectiveness of service
· Ethics of customer guidanc
Evaluation scale
H-5