Multiculturalism in Customer WorkLaajuus (5 cr)
Code: KH00CQ23
Credits
5 op
Objective
The student is able to:
- Explain the principles of multicultural customer service
- Collect resident information and library statistics to support customer service
- Evaluate library customer service
- Provide customer-oriented library services
Content
- Principles of multicultural libraries
- Gathering and analyzing statistical data
- Evaluation tools
- Customer orientation in library work