Study Guide

Objective

After completing the course, the students can
•describe the productisation process and apply it in their activities
•analyse and use service design methods
•explain the principles of user-centred operations and apply them in their activities
•promote library service marketing through their activities

Content

•the service design and productisation process
•service design methods
•user-centred design and development
•library service marketing

Materials

See itslearning course platform.

Student workload

***

I

Evaluation scale

H-5

Assessment methods and criteria

Assessment will be based on the individual and group assignments submitted in the itslearning course platform and on the demonstrated contribution to the group work in contact days.

Teacher evaluates the assignments. To pass the course, students are expected to participate in the contact days and to contribute to group work in them, as well as to complete and turn in all the assignments. Missing contact day participation will be compensated by an extra assignment. Teachers will keep records of participation in group work in contact days and evaluate the compensatory assignments.

Qualifications

Basic business studies