Study Guide

Objective

* is able to use anticipatory design methods in the context of service design
* is capable of innovative problem solving as well as organising, managing and decision making in service design development projects
* is able to apply the principles of sustainable development in one's actions and knows the social responsibility of an organisation
* is able to evaluate the operations of an organisation and to plan, organise and develop activities in the changing situations in working life

Content

Content:
- future research methods as an active part in an anticipatory service design project

Materials

Agarwal, R., Selen, W., Roos, G & Green, R. (eds.) 2015. The Handbook of Service Innovation. Springer.

Kelly, M. 2012. Owning our Future. The Emerging Ownership Revolution. (e-book)

Kimbell, L. 2014. The Service Innovation Handbook. Action-oriented creative thinking toolkit for service organizations. Templates - cases - capabilities. BIS Publishers.

Lockwood, T. (ed.) 2009. Design Thinking. Integrating Innovation, Customer Experience, and Brand Value. Allworth Press.

Newbery, P. & Farnham, L. 2013. Experience Design. A Framework for Integrating Brand, Experience and Value. Wiley.

Sundbo, J.& Toivonen, M. (eds.) 2011. User-based Innovation in Services.

Teaching methods

- lectures
- workshops and team work
- service design project work for a commissioner
- presentations
- peer feedback

Exam schedules

The process portfolio by 30.11.2020

International connections

The course is based on innovation pedagogy and constructivism. The student group is international.

Completion alternatives

According to the principles for credit transfer.

Student workload

Pretask 14h
Project plan 8h
Research and service design project 70h
Process portfolio 14h
Peer feedbacks 5h
Presentations 4h
Work load approximately 135 h:
- contact sessions: ca 20 h
- distance studies: ca 115 h
The learning process timeline will be given separately in a task paper.

Contact schedule:
Friday, 18.9 at 8.30-12.00
Friday 9.10 at 12.45-16.15
Saturday 10.10 at 12.45-16.15
Friday 27.11 at 12.45-16.15
Saturday 28.11 at 12.45-16.15

Content scheduling

Pretask dead line 18.9.2020.
Course starst 18.9.2020 –
Submission of final task 30.11.2020 (The process portfolio)
Course closes 31.12.2020

Content:
- Future research methods implemented in a service design project for future service scenarios
- Future-oriented service innovation process
- Anticipatory methods
- Leading innovation processes
- Future service design and sustainability

Further information

The course is based on previous Service Design and Future Research studies.

Lecturers:
Päivi Katajamäki paivi.katajamaki@turkuamk.fi
Elina Vartama elina.vartama@novia.fi
Katarina Sandstsröm katarina.sandstsrom@novia.fi

The contact studies are in Novia´s premises, Henrikinkatu 7, Turku.

The course is realized as a service design project work for a commissioner.

The course is a continuum to the Future Research and Development course theme: What would be the future needs of social and health care sector, as well as wellbeing sector in the sparsely populated areas (countryside / archipelago).

The course starts with a pretask based on the research work done during the Future Research and Development -course. The contents of the pretask shall be following: introduction, PESTE-analysis, Futures Table, scenarios, summary, sources etc. Remember to motivate the choises you have made in the work: restrictions, variables, values.

The commissioner is the project “KEMUSOTE - Light entrepreneurship and resilience as an enhancer for conditions and work well-being in social and healthcare sector”. The theme is services provided by private entrepreneurs in social and health care and wellbeing sectors in the sparsely populated areas (countryside / archipelago).

The goal of the study project is to research what kind of services and service possibilities, such as (light) entrepreneurship and co-operation, would be needed in the future, year 2070, within social and health care and wellbeing sectors.

The objective is to innovate future services offered by small entrepreneurs. -What kind of services has there been in the past, what is offered nowadays and what will they be in the future? What kind of new needs and possibilities will there be?

Two of the previous scenarios shall be completed to future service concepts consisting of different service design canvases necessary for the commission, to be defined when the course starts. You will work in the same groups of 3 – 4 persons as during the Future Research and Development course.

Evaluation scale

H-5

Assessment methods and criteria

The process portfolio, which describes the progress of the whole process from the brief to the end with different research and service design development stages including the pretask. It consists of text and visualized perception material and other documents necessary for the reader to be able to understand the process.

Assessment criteria of the process portfolio:
- Analytical approach
- Applying of future research and service design methods for innovative problem solving
- Development process of the ideas to future service scenarios
- Informativeness and visualisation of the process portfolio
Project management competences.
Active participation and interaction in the group work.
All the required tasks returned in time.

Lecturers´, self and peer evaluation. Scale 0-5.

Assessment criteria, fail (0)

Quantity: the work is not completed and or,
Quality: the minimum content requirements are not met

Assessment criteria, satisfactory (1-2)

Sufficient 1
Theory and methodology are poorly understood and implemented in real life project
Research, future service design, communication and documentation are hardly acceptable
Active participation

Satisfactory 2
Appear to grasp theory and have made a start in showing its applicability in real life project
Research, future service design, communication and documentation are acceptable
Active participation

Assessment criteria, good (3-4)

Good 3
Understanding of theory and applicability of methods in real life project, but work could be stronger
Research, future service design, communication and documentation are good
Active participation

Very Good 4
General understanding of theory and methods, very good implementation in real life project
Reliable research, innovative future service design and communication and documentation on good level
Very active participation

Assessment criteria, excellent (5)

Mastery of theory and methods, proficiency of implementation of them in real-life project
Outstanding research, innovative future service design and excellent communication and documentation
Very active participation