Customer Relationship ManagementLaajuus (5 cr)
Code: KH00CV65
Credits
5 op
Objective
Student
- understands the steps of Business Negotiations preparation, execution and evaluation
- recognizes importance of active listening, objection handling and negotiation steps
- is able to handle basic Business Negotiations in an international environment
Content
- Customer Relationship Management (CRM) principle and its application
- Offer calculation and preparation
- Calculation models and methods
- Pricing