Customer- and user-centered developmentLaajuus (5 cr)
Code: KU00BR34
Credits
5 op
Objective
After completing this course, the students will be able to
• identify, analyse and define problems and needs of customers and users
• generate and evaluate creative ideas and solutions in a multiprofessional team
• make use of design thinking and service design methods in business concept, product and service development
Content
• Problems and needs of customers and users as a starting point of development
• Creating, testing and evaluating ideas for solutions
• Using design thinking to support business idea development
• Service design methods and tools in development work