Customer Oriented Service DevelopmentLaajuus (5 cr)
Code: TH00BQ10
Credits
5 op
Objective
After completing the course, the student is able to:
· Able to critically and based on evidence to solve and develop the challenges of older people services in a customer-oriented way
· To manage customer-oriented service management
· Able to improve the service experience of older people and their relatives
· Able to apply and evaluate service design methods in the development of older people services
Content
· customer-oriented service development
· service management
· service design as a development method
Enrollment
25.09.2023 - 12.01.2024
Timing
08.01.2024 - 11.04.2024
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Master School
Teaching languages
- Finnish
Degree programmes
- Master`s Degree Programme in Social Services and Health Care, Gerontological Expertise
Teachers
- Sini Eloranta
- Mervi Vuolas
- Nina Rantalaiho
Scheduling groups
- Avoimen AMK:n kiintiöpaikat. Ilmoittaudu ilman tätä pienryhmää. (Size: 5. Open UAS: 5.)
Groups
-
YGEROK23V
Small groups
- Avoimen AMK:n kiintiöpaikat. Ilmoittaudu ilman tätä pienryhmää.
Objective
After completing the course, the student is able to:
· Able to critically and based on evidence to solve and develop the challenges of older people services in a customer-oriented way
· To manage customer-oriented service management
· Able to improve the service experience of older people and their relatives
· Able to apply and evaluate service design methods in the development of older people services
Content
· customer-oriented service development
· service management
· service design as a development method
Evaluation scale
Hyväksytty/Hylätty
Enrollment
01.10.2022 - 01.10.2023
Timing
01.10.2022 - 01.10.2023
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Master School
Teaching languages
- Finnish
Degree programmes
- Master`s Degree Programme in Social Services and Health Care, Gerontological Expertise
Teachers
- Sini Eloranta
- Mervi Vuolas
Scheduling groups
- Vain avoimen AMK:n opiskelijoille (Tutkinto-opiskelija ilmoittaudu joka tapauksessa, toteutus ei ole vain avoimen opiskelijoille) (Size: 5. Open UAS: 5.)
Groups
-
YGEROK22V
Small groups
- For Open UAS students only
Objective
After completing the course, the student is able to:
· Able to critically and based on evidence to solve and develop the challenges of older people services in a customer-oriented way
· To manage customer-oriented service management
· Able to improve the service experience of older people and their relatives
· Able to apply and evaluate service design methods in the development of older people services
Content
· customer-oriented service development
· service management
· service design as a development method
Evaluation scale
Hyväksytty/Hylätty
Enrollment
20.09.2021 - 31.01.2022
Timing
01.01.2022 - 31.07.2022
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Health and Well-being
Teaching languages
- Finnish
Degree programmes
- Master`s Degree Programme in Social Services and Health Care, Gerontological Expertise
Teachers
- Sini Eloranta
- Mervi Vuolas
Scheduling groups
- Pienryhmä 1 (Size: 5. Open UAS: 5.)
Groups
-
YGEROK21
Small groups
- Pienryhmä 1
Objective
After completing the course, the student is able to:
· Able to critically and based on evidence to solve and develop the challenges of older people services in a customer-oriented way
· To manage customer-oriented service management
· Able to improve the service experience of older people and their relatives
· Able to apply and evaluate service design methods in the development of older people services
Content
· customer-oriented service development
· service management
· service design as a development method
Evaluation scale
H-5