Service Design Processes and Methods (5 op)
Toteutuksen tunnus: 2051184-3003
Toteutuksen perustiedot
Ajoitus
02.05.2019 - 20.08.2019
Opintopistemäärä
5 op
Virtuaaliosuus
5 op
TKI-osuus
5 op
Toteutustapa
Etäopetus
Yksikkö
Tekniikka ja liiketoiminta
Toimipiste
Sepänkatu
Opetuskielet
- Englanti
Paikat
15 - 40
Koulutus
- Master of Leadership and Service Design
Opettaja
- Päivi Katajamäki
Vastuuopettaja
Päivi Katajamäki
Tavoitteet
* utilises service design processes as an iterative method of work
* is able to put in practise established, research-based service design methods
* is able to visualise different stages of service design processes
Sisältö
Content:
- Service Design Process:
- starting points, definition
- indentification of customer's problems and needs
- strategic planning
- engagement, co-design
- design (idea generation, conceptdesign, prototyping)
- service production
- piloting and launching
- evaluation
Service Design Methods:
- mind map
- user oriented methods (i.e. personas, a day in a life, probes, observation, interviews, story board, story telling, design games)
- visualisation
- scenarios
- Service Concept
- Service Blueprint
- Business Model Canvas
Arviointiasteikko
H-5