Co-design in Service Development (5 op)
Toteutuksen tunnus: 2051185-3002
Toteutuksen perustiedot
Ilmoittautumisaika
02.12.2019 - 15.01.2020
Ajoitus
01.01.2020 - 31.07.2020
Opintopistemäärä
5 op
Virtuaaliosuus
4 op
TKI-osuus
4 op
Toteutustapa
20 % Lähiopetus, 80 % Etäopetus
Opetuskielet
- Englanti
Paikat
15 - 45
Koulutus
- Master of Business Administration, Leadership and Service Design
Opettaja
- Ulla Seppälä-Kaven
- Päivi Katajamäki
Vastuuopettaja
Ulla Seppälä-Kaven
Ryhmät
-
YDESAS19Master of Business Administration, Leadership and Service Design
Tavoitteet
* deepens hers/his insight in service design methods and processes from service providers point of view
* is able to engage organisations in co-design to create opportunities for service development processes
* is able to apply co-design with organisations and their customers for innovation and business development
* works proactively and creatively and is able to analyse, start and implement development processes in service design projects
* is able to work in different communicative and interactive situations in multidisciplinary teams also as a team-leader
Sisältö
- engagement of a service provider in a service design project
- analysing the organisation's services with the commissioner to find out areas in need of development
- co-design with staff members and other stakeholders
- facilitating workshops and using other participatory methods
- developing Business Model Canvas
- developing Service Blueprint (including customer segments / personas)
Arviointiasteikko
H-5