Process and Quality Management (5 cr)
Code: MS00BR29-3003
General information
Enrollment
02.07.2022 - 05.10.2022
Timing
01.08.2022 - 29.01.2023
Number of ECTS credits allocated
5 op
Virtual portion
3 op
RDI portion
2 op
Mode of delivery
40 % Contact teaching, 60 % Distance learning
Teaching languages
- Finnish
Seats
0 - 35
Degree programmes
- Master of Engineering, Technology Competence Management
- Master of Chemical Engineering and Biotechnology
Teachers
- Markku Lindell
- Heidi Salokangas
Groups
-
YTEJOS22
-
YTEJOTS22
Objective
After completing the course, the student is able to:
· identify a process oriented approach as a tool for developing a company or organization
· identify different process levels · describe and measure process characteristics
· organize activities according to defined processes
· describe methods and practices of continuous improvement
· apply continuous improvement methods to managing and developing an organization
· describe the key quality standards and quality management principles
· describe quality thinking of an organization from values to operational level
· assess performance and success of an organization with the help of selected quality indicator
Content
· Processes and quality
· ISO 9000, 14000 and other relevant quality standards
· Describtion of business processes
· Process indicators, KPIs
· Quality philosophy and quality policy
· Methods of quality and activity development
· Quality in business functions
· Quality of manufacturing and production
Evaluation scale
H-5