Service Design Thinking (5 op)
Toteutuksen tunnus: MS00BR61-3002
Toteutuksen perustiedot
Ilmoittautumisaika
01.05.2021 - 01.09.2021
Ajoitus
01.08.2021 - 31.12.2021
Opintopistemäärä
5 op
Virtuaaliosuus
3 op
TKI-osuus
2 op
Toteutustapa
40 % Lähiopetus, 60 % Etäopetus
Opetuskielet
- Englanti
Paikat
20 - 45
Koulutus
- Master of Business Administration, Service Design
Opettaja
- Ulla Seppälä-Kaven
- Päivi Katajamäki
Vastuuopettaja
Päivi Katajamäki
Ryhmät
-
YSERVIS21Master of Businesss Administration, Service Design
Tavoitteet
After completing the course, the student is able to:
- Understand the design thinking process as an iterative way of working
- Perceive the possibilities that service design thinking enables as a holistic, interdisciplinary and innovative approach to service development
- Comprehend the importance of empathy and user-oriented way of thinking
Sisältö
- Approach and applicability of design thinking
- Innovation
- Empathy
- User-orientation
- Maturity levels of design thinking
- Service design process models
- Convergent and divergent thinking
- Current topics of service design
Arviointiasteikko
H-5