Service Design (5 cr)
Code: 3011659-3003
General information
Enrollment
10.12.2019 - 10.01.2020
Timing
01.01.2020 - 16.04.2020
Number of ECTS credits allocated
5 op
Virtual portion
2 op
Mode of delivery
60 % Contact teaching, 40 % Distance learning
Unit
Engineering and Business
Campus
Kupittaa Campus
Teaching languages
- Finnish
Seats
20 - 250
Degree programmes
- Degree Programme in Business
Teachers
- Kati Haanpää
- Riikka Kulmala
Groups
-
PLIITS19
Objective
Having completed the course, the student is able to
- explain the principles of user-centric service design
- describe the process of service design
- use the methods of service design
- carry out a service design project
.
Content
- Principles and processes of service design
- Methods of service design
- User-centric service planning
Evaluation scale
H-5
Assessment methods and criteria
Activity in contact lessons
Weekly assignments
Teacher's evaluation
self-evaluation
pair-evaluation