Study Guide

Objective

Having completed the course, the student is able to
- explain the principles of user-centric service design
- describe the process of service design
- use the methods of service design
- carry out a service design project
.

Content

- Principles and processes of service design
- Methods of service design
- User-centric service planning

Materials

In addition to the materials provided by teacher: Stickdorn, Hormess, Lawrence, Schneider (2018): This Is Service Design Doing/www.thisisservicedesigndoing.com.

Teaching methods

Lessons
individual assignments
group assignments
tests (online, multiple choice)

International connections

Small group work and peer evaluation
Individual assignments
Learning diary

Student workload

The course is 5 ETCS which corresponds 135 hour workload

Individual assignments 40
Tests 35
Group assignments 40
Learning diary 20

Content scheduling

The course will start 8.9 and finnish 17.11.2021

Content of the course:
Concepts of service design
User oriented service design
Service design process
Service design tools
Trends and scenarios in service design process

Evaluation scale

H-5

Assessment methods and criteria

Individual assignments
Group assignments
Tests

Assessment criteria, fail (0)

Assignments missing (more than 50%)
Tests not done or failed

Assessment criteria, satisfactory (1-2)

Student knowledge about the principles of the service design.
Student understand the process and tools of service design.
Student can find information about service design and tools of service design.
Student can prepare documents.

Assessment criteria, good (3-4)

Student knowledge about the principles of the service design and can communicate about it well. Student understand the process and tools of service design and can develop ideas in user oriented way.
Student can find information about service design and tools of service design. Student can prepare clear documents and justify ones answers. Student can follow the instructions, organize ones schedule and work independently and in team.
Student has done all the tests in level 3-4.

Assessment criteria, excellent (5)

Student knowledge about the principles of the service design and can communicate about it well. Student understand the process and tools of service design and can develop ideas in user oriented way and justify her/his actions.
Student can find information about service design and tools of service design. Student can prepare clear documents and justify ones answers. Student can follow the instructions, organize ones schedule and work independently and in team.
Student has done all the tests in level 5.
All assignments are done with excellent quality and on time.