Service Design (5 cr)
Code: 3011659-3005
General information
Enrollment
12.08.2021 - 30.08.2021
Timing
06.09.2021 - 31.12.2021
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Campus
Location-independent
Teaching languages
- Finnish
Seats
10 - 40
Degree programmes
- Degree Programme in Business
Teachers
- Riikka Kulmala
Groups
-
VAVA2122
Objective
Having completed the course, the student is able to
- explain the principles of user-centric service design
- describe the process of service design
- use the methods of service design
- carry out a service design project
.
Content
- Principles and processes of service design
- Methods of service design
- User-centric service planning
Content scheduling
Concepts of service design
User oriented service design
Service design process
Service design tools
Trends and scenarios in service design process
Evaluation scale
H-5