Service Guidance (5 cr)
Code: TH00BP32-3002
General information
Enrollment
02.12.2020 - 13.01.2021
Timing
01.01.2021 - 31.07.2021
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Health and Well-being
Teaching languages
- Finnish
Degree programmes
- Master of Management and Leadership in Health Care
Teachers
- Hille Halonen
- Anssi Lähde
Groups
-
YTEKEK21
Objective
After completing the course, the student is able to:
· Plan, implement and assess customer-driven service guidance independently and responsibly in cooperation with other participants
Content
· Service guidance as an approach in customer work
· Effectiveness of service
· Ethics of customer guidanc
Evaluation scale
H-5