Customer Oriented Service Development (5 cr)
Code: TH00BQ10-3001
General information
Enrollment
02.12.2020 - 31.01.2021
Timing
01.01.2021 - 31.07.2021
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Health and Well-being
Campus
Kupittaa Campus
Teaching languages
- Finnish
Seats
0 - 25
Degree programmes
- Master`s Degree Programme in Social Services and Health Care, Gerontological Expertise
Teachers
- Sini Eloranta
- Mervi Vuolas
Groups
-
YGEROK20
Objective
After completing the course, the student is able to:
· Able to critically and based on evidence to solve and develop the challenges of older people services in a customer-oriented way
· To manage customer-oriented service management
· Able to improve the service experience of older people and their relatives
· Able to apply and evaluate service design methods in the development of older people services
Content
· customer-oriented service development
· service management
· service design as a development method
Evaluation scale
H-5